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Events & Guest Relations Coordinator

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ilili Restaurants

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Location:
United States , New York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

70000.00 USD / Year
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Job Description:

The Events & Guest Relations Coordinator plays a role in ensuring exceptional guest experiences while supporting the planning and execution of private events, activations, and special programming. This position serves as a key point of contact for guests, and internal teams—managing communication, logistics, and service standards to create seamless, memorable experiences from inquiry through post-event follow-up.

Job Responsibility:

  • Serve as a warm, professional first point of contact for all guest inquiries across phone, email, and digital platforms
  • Manage reservations, special requests, VIP notes, and guest profiles with accuracy and attention to detail
  • Build strong guest relationships through proactive communication, thoughtful follow-up, and personalized service
  • Handle guest concerns with empathy, urgency, and appropriate escalation to management when needed
  • Monitor guest satisfaction trends and provide insights to improve service, hospitality flow, and operational processes
  • Support the planning and execution of private events, corporate gatherings, celebrations, and special programming
  • Assist with event inquiries, proposals, menus, tastings, walkthroughs, and client communication
  • Prepare and maintain event documents including BEOs, floor plans, timelines, seating charts, and run-of-show schedules
  • Coordinate logistics such as rentals, décor, A/V needs, staffing requests, and vendor communication
  • Provide on-site event support, including guest check-in, client hosting, setup, service coordination, and breakdown
  • Track event budgets, invoices, deposits, and payment schedules
  • Produce post-event summaries and support follow-up with clients regarding feedback and future bookings
  • Work closely with operations, FOH teams, culinary, management, and marketing to ensure flawless communication surrounding events and guest needs
  • Support internal updates by keeping all stakeholders aligned on event logistics, guest notes, and service adjustments
  • Uphold brand standards, hospitality values, and operational policies in both event and daily guest interactions

Requirements:

  • 1–3 years of experience in events, hospitality, guest services, or a related service-forward role
  • Strong communication skills—verbal, written, and interpersonal—with a professional, polished presence
  • Exceptional organization and multitasking abilities in a fast-paced environment
  • Detail-oriented and solutions-driven, with strong follow-through
  • Experience with reservation or event platforms (e.g., SevenRooms, OpenTable, Resy, Tripleseat preferred)
  • Ability to work evenings, weekends, and holidays, based on event schedules
  • Calm under pressure with strong customer service instincts and emotional intelligence
What we offer:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Commuter Benefits
  • Potential Bonuses
  • Dining Discounts
  • Wellness Program

Additional Information:

Job Posted:
March 13, 2026

Expiration:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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