Events Executive Job at Marriott Bonvoy (London)

Job Description

You will be the dedicated contact for the client throughout the planning phase, ensuring that the clients’ expectations are exceeded, while also upselling to maximise revenue. The role will work closely with Sales & Revenue departments as well as the hotel’s Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.

Job Responsibility

Point of contact for customers from contract turnover through the event/group planning phase
Manages all details of event/group planning including food and beverage, meeting specifications, audio visual, room block, deposit follow up, and VIP requests
Ensures data integrity across the various booking systems
Ensure all changes to the events / groups are processed and documented
Finds solutions or makes alternative suggestions to client requests and requirement changes
Upsells during event planning to increase revenue
Prepares relevant event documentation for the client
Ensures accurate forecasting of event and group revenue
Communicates event/group details to the Operation Departments through relevant documentation and weekly meetings
Engages with hotel Operations Team to ensure client expectations will be met and exceeded
Holds pre-convention meetings when needed
Conducts client site inspections to showcase the hotel
Greets customer at start of event on property and remains available to customer during the course of the event
Conducts post-event calls to obtain feedback on product quality, service levels and secure repeat business
Sends Event Satisfaction Surveys to capture feedback and effectively respond to any guest challenges
Ensures that all enquiries received via the telephone meet the required Test Call standard
Communicates with the accounts department regarding credit checks to ensure correct payment is set up for all groups
Prepares post-event documents including commission accruals
Responsible for the reactive sales of social enquiries, specialist sales enquiries and group Restaurant/Bar bookings from enquiry through event planning
Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations
sells according to the business and operational strategy of the hotel
Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts
Inputs enquiries into the relevant booking systems and ensures data integrity
Builds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and company
Identifies potential opportunities for the wider business and turns over to the proactive Sales Team
When required supports the reactive sales team respond to corporate group and event enquiries
Strives to meet measurable targets and goals, as assigned for individual and team
Carries out tasks as assigned by the Senior Event Manager
Adapts to changing market conditions
Understands local market including competitors' strengths and weaknesses
Understands event satisfaction results to ensure continuous improvement
Collaborates with Sales Team to ensure effective diary management of function rooms
Collaborates with Revenue Team to ensure effective management of bedroom enquiries and completes accurate projections
Ensures balance scorecard criteria is met
Works on additional projects set by the Director of Events
Works collaboratively with on- and off-property sales channels to optimise sales process for client
Attends hotel events as required to develop key relationships with internal stakeholders
Performs other related tasks as assigned by management

Requirements

Strong communication skills (verbal, listening, writing)
High standard of English
Confident communication style across different channels (telephone, e-mail, intermediary websites etc.)
Confident sales and planning skills
Ability to negotiate
Strong problem-solving skills
Strong organisation and time management skills in a fast-paced environment
Good with administration, processes
High level of attention to detail
Adaptable to change and evolving processes
Builds relationships easily
Team player
Effective interpersonal skills
Previous experience of working in a hotel sales & events environment would be advantageous
Previous experience of SFA/Web, Opera would be advantageous
High School completion or equivalent preferable

Nice to have

Previous experience of working in a hotel sales & events environment
Previous experience of SFA/Web, Opera

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