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Horizon Leisure Centres Logo Horizon Leisure Centres · Hospitality and Tourism

Events and Hospitality Manager

United Kingdom, Havant 35000.00 GBP / Year · Job Posted February 17, 2026
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Job Description

As Events & Hospitality Manager, you will lead the strategic growth, commercial performance, and operational delivery of Horizon’s events and hospitality offer across our venues. Based at Havant and reporting to the Head of Operations, you will take full ownership of event development, venue hire, and hospitality operations, ensuring all activities deliver exceptional customer experiences, strong commercial outcomes, and alignment with Horizon’s charitable purpose. This is a senior, commercially focused role combining business development with operational excellence.

Job Responsibility

  • Lead Horizon’s Events & Hospitality strategy, translating commercial objectives into high-quality operational delivery
  • Drive sustainable revenue growth across events and venue hire, balancing commercial performance with community impact
  • Deliver event and hospitality performance against agreed KPIs, including revenue, profitability, customer satisfaction, and repeat bookings
  • Report regularly to the Senior Leadership Team on performance, opportunities, risks, and investment recommendations
  • Proactively generate new event business across all Horizon venues, identifying opportunities to diversify and grow the events portfolio
  • Develop and maintain strong relationships with promoters, clients, corporate partners, and community groups to secure repeat business and referrals
  • Act as the main point of contact for clients from initial enquiry through to event delivery, ensuring a professional, seamless experience
  • Conduct engaging venue tours, showcasing the full potential of Horizon’s event spaces
  • Own and manage event budgets, ensuring robust cost control and profitability
  • Work closely with Operations, Catering, Marketing, and Finance teams to ensure smooth coordination, delivery, invoicing, and payment scheduling
  • Ensure all events comply with health & safety, licensing, and regulatory requirements, working in partnership with the Health & Safety Manager
  • Champion Horizon’s customer service standards across all events and hospitality touchpoints
  • Ensure every event and hospitality experience is inclusive, welcoming, and aligned with Horizon’s charitable mission
  • Support community-focused events and initiatives that encourage participation, connection, and wellbeing
  • Proactively identify opportunities to enhance facilities, technology, or equipment to maximise event and hospitality revenue
  • Contribute to organisational projects, audits, and service development initiatives
  • Take a solutions-focused approach to improving systems, processes, and ways of working across Events & Hospitality

Requirements

  • Proven experience in events and hospitality management, venue sales, or a similar customer-focused, commercial environment
  • Demonstrated success in developing, selling, and delivering a diverse range of events
  • Experience managing food and beverage or café operations
  • Strong commercial awareness with a track record of driving new business and revenue growth
  • Experience leading and developing teams within a hospitality or events environment
  • Budget management and financial reporting experience (desirable)
  • Evidence of ongoing professional development within events, hospitality, or sales

What we offer

  • Free access to our award-winning gym’s and exercise classes for you and a +1
  • Employee discounts and wellbeing platform
  • Healthcare Cash plan
  • Free 24/7 access to GPs using our SmartHealth plan
  • Employee Assistance Programme - support for when you need it most
  • 23 days annual leave + 8 days bank holiday
  • Internal recognition schemes
  • Opportunities for training, development and progression
  • Free onsite parking - subject to availability
  • Hybrid and family friendly policies
  • Generous company sick pay scheme
  • Employee referral scheme
  • Company pension scheme
  • Death in service benefit
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