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As Events & Hospitality Manager, you will lead the strategic growth, commercial performance, and operational delivery of Horizon’s events and hospitality offer across our venues. Based at Havant and reporting to the Head of Operations, you will take full ownership of event development, venue hire, and hospitality operations, ensuring all activities deliver exceptional customer experiences, strong commercial outcomes, and alignment with Horizon’s charitable purpose. This is a senior, commercially focused role combining business development with operational excellence.
Job Responsibility:
Lead Horizon’s Events & Hospitality strategy, translating commercial objectives into high-quality operational delivery
Drive sustainable revenue growth across events and venue hire, balancing commercial performance with community impact
Deliver event and hospitality performance against agreed KPIs, including revenue, profitability, customer satisfaction, and repeat bookings
Report regularly to the Senior Leadership Team on performance, opportunities, risks, and investment recommendations
Proactively generate new event business across all Horizon venues, identifying opportunities to diversify and grow the events portfolio
Develop and maintain strong relationships with promoters, clients, corporate partners, and community groups to secure repeat business and referrals
Act as the main point of contact for clients from initial enquiry through to event delivery, ensuring a professional, seamless experience
Conduct engaging venue tours, showcasing the full potential of Horizon’s event spaces
Own and manage event budgets, ensuring robust cost control and profitability
Work closely with Operations, Catering, Marketing, and Finance teams to ensure smooth coordination, delivery, invoicing, and payment scheduling
Ensure all events comply with health & safety, licensing, and regulatory requirements, working in partnership with the Health & Safety Manager
Champion Horizon’s customer service standards across all events and hospitality touchpoints
Ensure every event and hospitality experience is inclusive, welcoming, and aligned with Horizon’s charitable mission
Support community-focused events and initiatives that encourage participation, connection, and wellbeing
Proactively identify opportunities to enhance facilities, technology, or equipment to maximise event and hospitality revenue
Contribute to organisational projects, audits, and service development initiatives
Take a solutions-focused approach to improving systems, processes, and ways of working across Events & Hospitality
Requirements:
Proven experience in events and hospitality management, venue sales, or a similar customer-focused, commercial environment
Demonstrated success in developing, selling, and delivering a diverse range of events
Experience managing food and beverage or café operations
Strong commercial awareness with a track record of driving new business and revenue growth
Experience leading and developing teams within a hospitality or events environment
Budget management and financial reporting experience (desirable)
Evidence of ongoing professional development within events, hospitality, or sales
What we offer:
Free access to our award-winning gym’s and exercise classes for you and a +1
Employee discounts and wellbeing platform
Healthcare Cash plan
Free 24/7 access to GPs using our SmartHealth plan
Employee Assistance Programme - support for when you need it most
23 days annual leave + 8 days bank holiday
Internal recognition schemes
Opportunities for training, development and progression