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Marriott Bonvoy Logo Marriott Bonvoy · IT - Software Development

Event Technology Manager

Malaysia, Kuching · Job Posted May 28, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Prepare all event documentation and coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
  • Handle events of average complexity
  • Ensure seamless turnover from sales to service back to sales
  • Recognize opportunities to maximize revenue by up-selling and offering enhancements
  • Manage group room blocks and meeting space for average to large-sized assigned groups
  • Identify operational challenges and work with property staff and customer to solve them
  • Act as liaison between field salesperson and customer throughout event process
  • Participate in customer site inspections and assist with sales process
  • Solicit feedback from property departments to enhance Event Planner’s experience
  • Deliver excellent customer service
  • Coordinate and communicate event details to customer and property operations
  • Oversee customer experiences from file turnover through post event phase
  • Follow up with customer post-event
  • Respond to and handle guest problems and complaints
  • Lead formal pre- and post-event meetings for average to large-sized assigned groups
  • Assist in sales process and revenue forecasting
  • Up-sell products and services
  • Forecast group sleeping rooms and event revenue (catering and audio visual)
  • Review comment cards and guest satisfaction results with employees
  • Observe service behaviors and provide feedback
  • Assist in development and implementation of corrective action plans
  • Work with property staff and customers to address operational challenges

Requirements

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
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