Event Technology Manager-Electric

• Determines formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training
• Directs and works with direct reports to execute activities that enable achievement of departmental and property goals
• Adheres to and ensures compliance with all standards, policies, and procedures (MVP SOPs, LSOPs, etc.)
• Assists with implementation and execution of all event technology related corporate initiatives, and promotions
• Participates in event technology operational reviews annually and makes suggestions to improve operations
• Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget
• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Responsible for the servicing of all events
• Collaborates with Sales, Convention and Event Managers to develop and coordinate convention events in the property
• Schedules staff to ensure that guest service and operational needs are met
• Establishes and manages a network of outside AV re-rent support companies to obtain favorable discounts and preferential service (e.g., free pick-up and delivery)
• Executes the administrative processes associated with event technology operations
• Initiates and maintains the proprietary audio visual department computer system
• Ensures event technology back of the house areas are cleaned and maintained
• Ensures equipment is recovered from events and properly secured
• Maintains equipment and purchases replacement or new equipment as necessary
• Ensures inventory levels are kept in accordance to corporate guidelines
• Provides services that are above and beyond for customer satisfaction and retention
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events
• Leads discussions to review event scheduled events and proactively avoid service challenges and failures
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Ensures employees understand expectations and parameters
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• advocates sound financial/business decision making
• demonstrates honesty/integrity
• leads by example
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
• Informs and/or updates the executives and peers on relevant information in a timely manner
• Analyzes information and evaluates results to choose the best solution and solve problems
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Encourages and building mutual trust, respect, and cooperation among team members
• Conducts regular, ongoing communication in event technology (e.g., pre-event briefings and staff meetings)
• Communicates effectively with property departments outside of Event Technology
• Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

• High school diploma or GED
• 4 years experience in the audio-visual operations or related professional area
• technical training in audio/video/lighting equipment
• OR 2-year degree from an accredited university in Communication, Computer and Information Science, or related major
• 2 years experience in the audio-visual operations or related professional area
• technical training in audio/video/lighting equipment

Relocation Assistance Available