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Event Technician, Audio Visual

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Encore Global

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Location:
United States , Kansas City

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

14.22 - 18.49 USD / Hour
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Job Description:

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility:

  • Set up and operation of basic/small-scale audiovisual systems in a hospitality environment
  • Ensure complete customer satisfaction
  • Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
  • Exceed expectations and needs of internal and external customers
  • Maintain positive relationship with clients through effective communication
  • Meet with guests on site to ensure needs are met and equipment setup is working properly
  • Monitor events and check in with customers throughout the day
  • Understand and foster hotel/client relationship
  • Understand technical aspects and demonstrate basic operational ability to troubleshoot and problem solve
  • Handle equipment challenges and changes in a timely and professional manner
  • Understand company processes, follow procedures, complete systems entry and paperwork accurately
  • Use equipment sheets to determine equipment scheduled for set up and strike
  • Interact with other staff and outside vendors for equipment
  • Increase revenue by utilizing floor up-selling techniques
  • Work with clients to finalize invoices
  • Complete order entries in Navigator as needed

Requirements:

  • High School Diploma required
  • Associate’s degree is preferred
  • 1 year of customer service or hospitality experience is preferred
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred
  • A valid driver’s license is required
  • Additional DOT requirements may need to be met
  • Must be able to lift 50 lbs
  • External applicants must validate and achieve all training and certifications required within 60 days of start date
  • Internal applicants must meet all training and certification requirements

Nice to have:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality
  • Communicator
  • Team Player
  • Organized
  • Enthusiastic
  • Versatile
  • Self-starter
  • Multi-tasker
  • Efficient
  • Safety Conscious
  • Professional
What we offer:
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Parttime
Work Type:
On-site work
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