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Event Technician Audio, Visual - Hard Rock Hotel

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Encore Global

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Location:
United States , San Diego

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Contract Type:
Employment contract

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Salary:

23.23 - 23.24 USD / Hour

Job Description:

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Job Responsibility:

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
  • Strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/client relationship
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handles equipment challenges and changes in a timely and professional manner
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interacts with other staff and outside vendors for equipment
  • Increases revenue by utilizing floor up-selling techniques
  • Works with clients to finalize invoices
  • Completes order entries in Navigator, as needed

Requirements:

  • High School Diploma required. Associate’s degree is preferred.
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred.
  • A valid driver’s license is required for team members that may operate Company vehicles.
  • Additional DOT requirements may need to be met if applicable.
  • Must be able to lift 50 lbs.

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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