Event Technician, Audio Visual - Charlotte Convention Center Job at Encore Global (Charlotte)

Job Description

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

Set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
Strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Understands and fosters the hotel/client relationship
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
Handles equipment challenges and changes in a timely and professional manner
Understands company processes, follows procedures, and completes systems entry and paperwork accurately
Uses the equipment sheets to determine the equipment scheduled for set up and for strike
Interacts with other staff and outside vendors for equipment
Increases revenue by utilizing floor up-selling techniques
Works with clients to finalize invoices
Completes order entries in Navigator, as needed.

Requirements

High School Diploma required. Associate's degree is preferred
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
1 year of customer service or hospitality experience is preferred
1 year of audio-visual experience or equivalent in an educational environment is preferred
A valid driver's license is required for team members that may operate Company vehicles
Additional DOT requirements may need to be met if applicable
Must be able to lift 50 lbs.

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training
Encore University
Career Pathing
Relocation
Global Transfer Opportunities

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Event Technician, Audio Visual - Charlotte Convention Center

Job Description

Job Responsibility

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