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Event Technical Specialist, Audio

United States, Cleveland Employment contract 22.90 - 29.77 USD / Hour · Job Posted June 10, 2026
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Job Description

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
  • Troubleshoots technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
  • Understands and fosters the hotel/client relationship
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
  • Develops self as subject matter expert in discipline of specialty
  • Stays current with technology and industry trends
  • Performs advanced work (pre/during/post event) with operations team members
  • Supervises and directs other technicians during an event
  • Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
  • Performs inventory and forecasting of equipment needs

Requirements

  • 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
  • 3-4 years of customer service or hospitality experience is preferred
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Strong customer, client and coworker interface experience and abilities
  • A valid driver’s license is required for team members in positions that may operate Company vehicles
  • Must be able to lift 50 lbs

Nice to have

  • Bachelor’s Degree is preferred
  • 3-4 years of customer service or hospitality experience is preferred

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities

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  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
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  • Paid Time Off
  • Vacation Days
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  • 3-4 years of customer service or hospitality experience is preferred
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  • Strong customer, client and coworker interface experience and abilities
  • A valid driver’s license is required for team members in positions that may operate Company vehicles
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  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
  • Troubleshoots technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
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  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
What we offer
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  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
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  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
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  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
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  • Paid Time Off
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  • Ensures equipment is secure from theft and/or damage when in use
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  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
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  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
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