Event Technical Specialist, Audio, Video, Lighting & Projection

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
• Troubleshoots technical issues and resolve problems quickly as they arise
• Complies with all Company security and safety measures
• Ensures equipment is secure from theft and/or damage when in use
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers
• Maintains a positive relationship with all clients through effective communication
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
• Understands and fosters the hotel/client relationship
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
• Develops self as subject matter expert in discipline of specialty
• Stays current with technology and industry trends
• Performs advanced work (pre/during/post event) with operations team members
• Supervises and directs other technicians during an event
• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
• Performs inventory and forecasting of equipment needs

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
• Strong customer, client and coworker interface experience and abilities
• A valid driver’s license is required for team members in positions that may operate Company vehicles
• Must be able to lift 50 lbs
• Competencies: Hospitality, Ownership, Demonstrates Self-Awareness, Ensures Accountability, Decision Quality, Manages Complexity, Collaborates
• Physical Requirements: Sitting: 2-3 Hours, Standing: 4-5 Hours, Walking: 4-5 Hours, Stooping: 2-3 Hours, Crawling: 2-3 Hours, Kneeling: 2-3 Hours, Bending: 2-3 Hours, Reaching (above your head): 2-3 Hours, Climbing: 0-1 Hours, Grasping: 4-5 Hours
• Lifting Requirements: 0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
• Carrying Requirements: 0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Never
• Auditory/Visual Requirements: Close Vision: Continuously, Distance Vision: Continuously, Color Vision: Frequently, Peripheral Vision: Occasionally, Depth Perception: Frequently, Hearing: Continuously
• Pushing/Pulling Requirements: 0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs*: Frequently, Over 100 lbs: Occasionally

Communicator, Team Player, Organized, Enthusiastic, Versatile, Self-starter, Multi-tasker, Efficient, Safety Conscious, Professional

• Paid Time Off: Vacation Days, Paid Holidays, Floating Holidays, Sick/Personal Days
• Premium Recognition Program (CenterStage)
• Performance Incentive Plans (GEI Bonus)
• Employee Referral Program
• Annual Merit
• Training & Development: Classroom/On the Job Training, Encore University, Career Pathing
• Mobility: Relocation, Global Transfer Opportunities
• Comprehensive insurance options
• Generous PTO
• Company-matching 401(k)