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Encore Global Logo Encore Global · IT - Administration

Event Technical Lead, Audio Visual - JW Marriott Los Angeles LA LIVE

United States, Los Angeles Employment contract 25.50 - 26.50 USD / Hour · Job Posted May 20, 2026
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Job Description

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Job Responsibility

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
  • Troubleshoot technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers
  • Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/client relationship
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues
  • Anticipates equipment challenges and changes in a timely and professional manner
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interacts with other staff and outside vendors for equipment
  • Increases revenue by utilizing floor up-selling techniques
  • Work with clients to finalize invoices
  • As needed, work within Encore systems and applications

Requirements

  • High school diploma required, Associate’s degree is preferred
  • 2-3+ years of customer service or hospitality experience is preferred
  • 2-3+ years of audio-visual experience is required
  • A valid driver’s license is required for team members in positions that may operate Company vehicles
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
  • Additional DOT requirement may need to be met if applicable
  • Must be able to lift 50 lbs

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Health benefits
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
Encore Global - All Job Offers

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