Event staff

• Greet and direct customers through the metal detectors and/or scan customers with metal detection wands
• Performs searches of bags to eliminate restricted and unauthorized items
• Politely yet confidently inform customers of the event rules
• Verify tickets and credentials for events and facility access
• May require scanning tickets, assisting patrons to their seats
• Responsible for allowing only valid ticket credentials into specific areas of the building while not permitting spirts to leave certain spaces and scanning tickets and /or providing wristbands or stamps when needed
• Assist with performing crowd control efficiently and professionally inside and outside the venue
• Resolve problems, address complaints as they arise producing accurate and effective results
• Contacting management as necessary
• Ensures lost and found items are turned in to the Guest Services 103 and documented accordingly
• Interact with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest services level of care
• Assist when appropriate with communicating guest and staff safety and emergency response procedures
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed
• Other directives and duties that may be assigned by supervisor or management

• A minimum education level of: High School Diploma or its equivalency
• Year of related work experience preferred
• Customer service is focal point of this position
• Must be able to maintain effective working relationships with guests, clients, employees, and others encountered during employment
• Follow oral and written instructions and communicate effectively with others
• Remain flexible and demonstrate skills in customer relations, communications, problem solving and adjust to situations as they occur without loss of composure
• Ability to recollect, and quickly retrieve relevant information
• Ability to maintain patron, employee, and company confidentiality
• Ability to maneuver around venue walk/sit/stand for extended periods of time including stairs
• Ability to see, bend, grasp, move and lift materials and equipment up to 20 lbs
• Able to on occasion, be exposed to adverse conditions including inclement weather, noise fumes etc.
• Able to work evenings, weekends and holidays as needed according to venue schedule

Bi-lingual – English/Spanish a plus