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Event Staff Supervisor

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Legends Global

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Location:
Puerto Rico , Hato Rey

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

ASM Global has an opening for an Event Staff Supervisor (ON CALL) at Coliseo de Puerto Rico. The position is responsible for ensuring guest satisfaction, addressing guest complaints, and ensuring that event staff is compliant with ASM Global policies and procedures. Supports client service in the pre-event planning and organization as well as post-event.

Job Responsibility:

  • Guest relations activities including greeting and directing guests, screening guests for prohibited items, securing areas, responding to emergencies, ensuring guest safety
  • Have a full working understanding of specific setups and event posts
  • Communicate with manager/supervisor
  • Anticipate problems and appropriate solutions
  • Ensure effective response to manager/supervisor issues via 2-way radio
  • Identify risks or hazardous situations and create safe logistics
  • Observe employee and crowd behavior before, during and after events
  • Represent the company in a polite and professional manner
  • Direct customer service complaints and inquiries to proper manager/supervisor
  • Abide by facility rules, regulations, policies, and procedures
  • Complete incident reports for on-site injuries
  • Promote a safe working environment
  • Have open availability to work setups and events including weekends, evenings, and holidays
  • Maintain proper image and generate positive public relations
  • Perform other duties as assigned by the Director of Event & Security and the Event & Security Manager
  • Ensure quality control of services, works and operations in the building

Requirements:

  • High School Degree required
  • Associate’s Degree or higher desirable
  • 1-year related experience and/or training
  • Customer service background preferred
  • Must be able to maintain an effective working relationship with clients, employees, exhibitors, and others
  • Ability to effectively communicate with co-workers and manager/supervisor
  • Ability to communicate with and take directions from immediate supervisor and facility management
  • Possess excellent written, verbal, and interpersonal skills
  • Remain flexible and adjust to situations as they occur
  • Ability to handle/resolve high tension situations and control 'unruly' guests
  • Excellent problem solving and organizational skills
  • Work independently, exercising judgment and initiative
  • Must possess professional presentation, appearance, and work ethic
  • Ability to work flexible hours based on events, including daytime, evenings, weekends, and holidays as needed
  • Bilingual – English/Spanish
  • Basic knowledge of computer systems

Nice to have:

  • Associate’s Degree or higher
  • Customer service background
  • Bilingual – English/Spanish

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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