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The Event Staff - Operational Support team member is primarily responsible to assist in all aspects of event day preparation and execution. However, as needed this position is also responsible for providing branch-level recruiting, new hire onboarding functions, scheduling, and logistics support.
Job Responsibility:
Assist in all aspects of event day preparation and execution In partnership with the branch and event management team
Allow appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue
Demonstrate an understanding of the policies, procedures and regulations of different venues, facilities, and events
Initiate a genuine, friendly, and personal greeting to our guests as they arrive at the facility entrance, aisle, concourse area or other location and offer a sincere “thank you” to complete each guest encounter
Provide guests with helpful directions and/or suggestions that will enhance their entertainment experience
ensure interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone
Support Human Resources/Recruiting Team with the conducting of New Employee Orientation sessions
Conduct application of any state required license training
Utilize iCIMS recruiting software to process new applicants
Assist in the scheduling of interviews for prospective employees
Attend periodic relevant recruitment activities, such as job fairs, recruitment programs, etc. with Regional Recruiter on an as-needed basis
Assists with applicant tracking and with generating hiring reports
Print badges for new hire employees
Assist with various administrative duties as assigned by the Branch management team, Recruiting and Human Resources, or Regional Vice President
Schedule and confirm appropriate supervision and team members for each individual event
practices, promote, and ensure “Smart Scheduling”
Ensure each position/event is scheduled with a qualified licensed employee
Immediately communicate with the Branch Manager any concerns such as shortages, failure to schedule, personnel concerns, etc.
Capably utilize ABI for scheduling and to produce reports
Meet all contractual scheduled hours for event/site assigned to the Account Manager/Branch Manager
Schedule employees to work at the events/sites where openings exist
Build jobs into scheduling system
In partnership with the Branch Management team support the document retention and archiving processes
Support orientation and training of new employees on scheduling procedures
Assist with the distribution and transportation of logistics items, (i.e., water, radios, uniforms) as well partnering with branch leadership to maintain an accurate inventory count on a monthly basis to prevent lost equipment, and transportation of deliverance of equipment
Attend staff meetings/event close out meetings and training sessions as needed
May drive company vehicle to transport equipment to the various work sites as needed
Requirements:
High School diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Prior work experience in a fast-paced administrative environment
Excellent organizational skills that include the ability to multi-task and prioritize work
Strong consultative, analytical, and problem-solving skills
Ability to communicate effectively with leadership
Outstanding oral and written communication skills
Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
Able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
Able to effectively manage multiple interactions with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Nice to have:
Associate’s degree or higher in Education, Business, Criminal Justice, Human Resources, Security Management, or a closely related field
Prior human resources, recruiting, scheduling or logistics experience in a service industry business
Work experience conducting applicant sourcing, interviewing job applicants, and conducting employee onboarding in a high-volume setting
What we offer:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly