Event Services Client Account Manager Job at Allied Universal® (Minneapolis-St. Paul-Bloomington)

Job Description

Allied Universal Event Services ® is hiring a Client Account Manager. This position is responsible for the day-to-day operations and overseeing events at an assigned account. Account managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations. Through knowledge of the principles and practices used in successful event management, this position is responsible for show preparation up and through its closeout, while adhering to all applicable policies and procedures. Duties include the provisioning of leadership and direction to subordinate staff, supervisors, and front-line crew members while maintaining the highest levels of employee morale, safety, service, appearance, and performance.

Job Responsibility

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs via Requisition Form
assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal's corporate training standards
Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting their needs
meet regularly, listen to issues, provide security and technical expertise and solutions
ensure complete customer satisfaction
Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal
Attend client meetings, security meetings, and event walk-through(s)
Ensure all staff is debriefed properly and prepared for each event
Prepare and disseminate event post orders to each employee working each event as assigned venue/event
Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.)
Promote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks
Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned
Create venue dot maps deployment sheets, show grids, etc.
Complete and submit all paperwork (incident reports, workers compensation filings, etc.) according to policy, along with the event file, to direct manager
Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts
Facilitate the timely invoicing of events and follows up with client to ensure payment
investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate, and able to use good independent judgment and discretion
Must be able to work nights/evenings/holidays as needed with a flexible schedule

Nice to have

Facilities management, military, or law enforcement experience
Previous payroll, billing, and scheduling experience

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

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Event Services Client Account Manager

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