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Event Senior Technical Lead

Canada, Banff · Job Posted July 03, 2026
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Job Responsibility

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
  • Troubleshoots technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
  • Understands and fosters the hotel/client relationship
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
  • Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed
  • Performs advanced work (pre/during/post event) with operations team members
  • Supervises and directs other technicians during an event
  • Assists team with proper security, storage, transportation, and maintenance of equipment
  • Performs inventory and forecasting of equipment needs

Requirements

  • 2+ years of field experience in specialty area is required
  • 2-3 years of customer service or hospitality experience is preferred
  • Internal applicants must be Technical 1-Star Certified before applying
  • External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
  • Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video)
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Strong customer, client and coworker interface experience and abilities
  • A valid driver's license is required for team members in positions that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable
  • Must be able to lift 50 lbs

Nice to have

  • Bachelor’s Degree
  • 2-3 years of customer service or hospitality experience
  • Technical 1-Star Certified

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities

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