Event Senior Sales Manager, Hotel Services

• Drive Results by soliciting and securing business through a proactive, consultative sales approach
• Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth
• Create high-end, large event, advanced technology solutions for Encore’s existing and potential customers
• Prepare and deliver compelling presentations that convey the value of Encore
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings
• Understand event cost structure and incorporates into solution designs
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions
• Thoroughly research and understand customer history and previous experiences
• Lead sales meetings, deliver group presentations, and facilitate budgeting and forecasting discussions with hotel partners
• Address customer complaints and concerns, and effectively resolve issues
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM)
• Actively refer and guide customers through the Encore network
• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets
• Ensure all known opportunities are in CRM and completely accurate and updated
• Support the sales forecasting efforts at home location
• Assist Director in setting sales quotas and assigning leads
• Learn and adopt all SOPs related to the role
• Maintain knowledge of new product/service offerings and emerging technology
• Support sales team members with pipeline management, creating effective sales strategies, and implementing best practices
• Provide direct leadership and guidance to Sales Team members
• Train, mentor and coach sales team members
• Partner with Sales Team members to provide support and guidance on large complex events
• Promote a culture of high performance, accountability and continuous improvement
• Participate in regional or national committees as requested by sales leadership
• Facilitate training at location or within home region as needed

• BS/BA or 3+ years of Encore or equivalent experience required
• Minimum 2+ years of sales experience required
• Prior sales experience in audiovisual, technology or hospitality experience preferred
• Knowledge of sales process required
• Ability to read and decipher financial reports and records
• Technical aptitude, computer proficiency and CRM knowledge required
• Superior communication and presentation skills

Prefer CAD and Oracle knowledge

• Comprehensive insurance options
• Generous PTO
• Company-matching 401(k)