Event Security Supervisor

• Supervise the venue’s security positions during designated shift(s)
• Update briefing/post materials for officers in a timely manner
• Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event‑related situations
• Conduct informative shift briefings with incoming/outgoing Officers & Supervisors
• Ensure all posts are safe, in order & clean
• Have full knowledge of the venue’s layout and Security Systems
• Conduct periodic post checks & correct performance issues
• Train staff in basic guest service & security skills and be capable of performing duties at all posts
• Provide leadership & guidance to staff. Serve as mentor/coach to Security Team
• Exhibit leadership qualities, motivate staff and lead by example
• Conduct and investigate venue security requests
• Resolve escalated issues, provide appropriate warnings and complete ejections if necessary
• Have full knowledge of the venue’s emergency procedures
• Ensure staff enforcement & guest compliance of venue’s Event Policies at all times
• Provide direction to security staff and ensure event requirements are met
• Know and uphold the Security Dept's Prime Directives, most importantly our mission to take reasonable steps to protect the safety & security of our venue's guests, employees and assets with respect towards everyone's dignity and legal rights
• Work closely with Security Director and Manager(s)
• Responsible for overseeing the safety and security of Toyota-Arena, Stage Red Theater (Fontana), ONT-Field and Ontario Convention Centers (OCC) patrons, employees, and assets.

• California Issued Guard Card
• High School Diploma or equivalency
• 2-4 years of Supervisory level experience (preferred)
• Ability to effectively perform in crises and work under pressure without loss of composure
• Ability to memorize, recollect and quickly retrieve relevant information
• Willingness to accept additional responsibility and assignments
• Ability to maintain good work relationships with all employees & management staff
• Ability to interact effectively & calmly with angry or emotional guests during intensely aggravated situations
• Ability to represent the Security Dept. and the Venue’s in an exemplary manner
• Minimum education of high school diploma or its equivalency
• 0 - 2+ years in a sports and entertainment venue preferred
• Must be able to work in a fast paced environment
• Understand the rule of law and relevant penal codes
• Ability to maintain good business relations with all the employees & managers in all depts.
• Ability to maintain patron, employee and company confidentiality
• Ability to acquire a California Guard Card at your own expense
• Ability to stand on hard surfaces and walk for long periods of time
• Ability to climb up and down stairs throughout the shift
• Ability to work in changing temperatures, inside the arena and outdoors
• Available 80% of events (Arena which may include HOLIDAYS) a month which can include 4 days a week, including Friday and All-day Saturdays and Sundays
• Applicants must be available to work evenings and weekends, as well as some Holidays
• Must be flexible.

• 2-4 years of Supervisory level experience
• 0 - 2+ years in a sports and entertainment venue

Current guard card applicants will receive $30 towards renewal reimbursement after completion of 30 events with no disciplinary actions and or attendants' issues.