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The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Job Responsibility
Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology
Effectively prepare and present quotes and proposals in a timely manner to customers
Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary
Understand event cost structure and incorporates this into solution designs
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions
Research and understand customer history and previous experiences
Attend customer meetings, understand their goals and respond to their questions
Ensure all customer information is up to date and accurate in the CRM
Refer and guide customers through the Encore network
Maintain a healthy pipeline to achieve revenue targets
Ensure all known opportunities are in CRM and accurate
Support sales forecasting efforts
Learn and adopt all SOPs and new initiatives
Maintain knowledge of new product/service offerings and emerging technology
Requirements
BS/BA or 1+ years of Encore or equivalent experience required
1 year technology sales or hospitality experience preferred
Prior sales experience in audiovisual is a plus
Knowledge of hospitality industry and sales processes preferred
Technical aptitude and computer proficiency required
Strong written and verbal communication skills
Nice to have
Prior sales experience in audiovisual is a plus
Knowledge of hospitality industry and sales processes preferred