Event Sales Administrator

• Act as the first point of contact for all incoming event enquiries, responding promptly to phone, email and online enquiries and providing exceptional customer service
• Coordinate sales activities, including scheduling meetings, preparing sales proposals, and maintaining accurate records of client interactions
• Maintain organised documentation of sales activities, contracts, and correspondence in compliance with company policies
• Conduct regular chases for all existing events on a weekly basis
• Support the sales team in executing marketing campaigns and promotional events to generate leads and increase brand awareness
• To ensure all marketing collateral is kept up to date and fully stocked
• Manage and update the customer relationship management (CRM) system to ensure data accuracy and accessibility
• Collaborate with other departments such as marketing, food and beverage and operations to ensure effective communication is maintained
• Assist in minute taking at internal meetings and client meetings where required
• Source and liaise with vendors including florists, AV and entertainment companies, décor hire, to secure services that align with the client’s vision
• Follow up with clients post event to gather feedback and photos for future marketing use
• Attend off-site marketing events with the Sales team, as required

• A proven track record in a similar administration role is required (minimum of two years experience)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Canva) and familiarity with CRM systems would be preferred, as well as Canva design programme for creating internal posters
• An outstanding telephone manner and confident communication skills
• Strong time management
• Excellent organisational skills with the ability to manage multiple tasks efficiently and work to tight deadlines
• A proactive attitude with a keen eye for detail and strong problem-solving abilities
• Ability to work collaboratively within a team environment while also demonstrating independence when required
• Flexibility to work weekends as required to support weddings, events, and business needs

Previous experience within weddings, events, or hospitality sales is desirable

• Employee discounts on food, accommodation, and leisure facilities
• Opportunities for career progression within a renowned luxury hotel group
• Comprehensive training and development programmes
• Contributory pension scheme benefits
• Supportive and friendly working environment
• Live Like Loyalty Scheme