CrawlJobs Logo
14forty Logo 14forty · Hospitality and Tourism

Event Retail Operations Manager

United Kingdom, Twickenham 33000.00 GBP / Year · Job Posted December 14, 2025
Apply Position
Job Link Share

Job Description

As Event Retail Operations Manager, you’ll play a pivotal role in shaping and delivering a first-class beverage operation at The Stoop. You’ll lead from the front — driving excellence, innovation, and collaboration across all aspects of our beverage service, from internal bars to external partners and concession operations. Your mission is to ensure every guest enjoys a seamless, high-quality experience while maintaining the highest standards of efficiency and professionalism behind the scenes. Acting as a true brand custodian, you’ll take ownership of service delivery, implement market-leading initiatives, and stay ahead of industry trends to keep us at the forefront of hospitality excellence. This is a hands-on leadership role where energy, attention to detail, and proactive problem-solving are key. You’ll inspire your team to deliver exceptional results, ensure smooth operational planning and execution, and uphold our commitment to providing a quality, customer-focused service that consistently exceeds expectations.

Job Responsibility

  • Deliver consistently professional, friendly, and high-standard customer service, exceeding expectations wherever possible
  • Maintain strong product knowledge to advise customers effectively and maximise sales opportunities
  • Support and motivate team members through clear communication, briefings, and positive leadership
  • Ensure all bars, concessions, and event areas are set up to standard, operating efficiently across event and non-event days
  • Manage staffing levels, stock control, ordering, and financial reporting to meet service and budget targets
  • Drive innovation and continuous improvement by keeping up with food and beverage trends and seeking operational enhancements
  • Ensure full compliance with company, health, safety, fire, and hygiene regulations, reporting issues promptly
  • Act as Manager on Duty when required, overseeing event delivery and supporting the wider catering and C&E operations

Requirements

  • Excellent communication, interpersonal and relationship-building skills
  • Strong attention to detail and commitment to delivering exceptional service
  • Commercially and financially astute, with the ability to influence outcomes
  • Flexible and adaptable
  • embraces and seeks out change and new ideas
  • Demonstrates integrity, accountability and strong professional ethics
  • Proven leadership, planning and people management abilities
  • Proficient in Microsoft Office and CRM systems
  • up to date with market trends
  • Personal Licence Holder preferred

What we offer

  • Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme
  • Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia
  • Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid
  • Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme
  • Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products
14forty - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Event Retail Operations Manager

8 matching positions

Senior Retail Operations Manager

About the Role Senior Retail Operations Manager - Excel London | Full-Time / Per...
Location
Location
United Kingdom , London
Salary
Salary:
46000.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A natural ability to motivate and manage staff to deliver exceptional service delivery – previous experience at F&B management level
  • Confidently able to manage a mixture of Restaurant and ‘Grab and Go’ retail catering outlets but with a lean towards Restaurant Management (we will need to adapt for In-Hall / grab and go)
  • Likely to be working in a high street restaurant / pub environment and / or a major sporting or events venue
  • Positive and passionate focus on food – a natural flare for hospitality
  • Comfortable working within brand guidelines to deliver results
  • Experience in fast pace food outlets
  • Excellent communication skills
  • Exudes confidence, energy and charisma
  • Flexible and agile in approach
  • Calm and structured approach
Job Responsibility
Job Responsibility
  • Delivery of consistent and exceptional service standards to achieve and ideally exceed agreed unit targets and grow our reputation for legendary customer service
  • Regular monitoring and development of each outlet within your remit, ensuring that the ‘look and feel’, food quality and presentation, team members, stock and hygiene checks are all of exceptional standards
  • Ensure that all outlets are open on time, set to, and operate consistently high brand standards within defined area
  • Report maintenance issues
  • Follow all stock control requirements, ensure proper cash handling procedures are followed and investigate all cash discrepancies thoroughly
  • Share and act on client, customer and team member feedback continually
  • React to open or close due to continued busy periods
  • To ensure all paperwork is filled in and correct and returned to the correct department on a daily basis
  • To ensure that team leaders and staff are following correct food, health and safety policies as set out
  • To ensure that all team members are following the correct SOP in regards to cash handling
What we offer
What we offer
  • Competitive salary with bonus and full company benefits
  • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
  • Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
  • Mental health support: 24/7 Employee Assistance Programme
  • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
  • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
  • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
  • Development opportunities: Professional subscriptions, ongoing training and structured career pathways
  • Meals on duty included
  • Fulltime
Read More
Arrow Right

Assistant Retail Operations Manager

The Assistant Retail Operations Manager supports the area retail managers to ens...
Location
Location
United States , Lisbon
Salary
Salary:
Not provided
heritagecooperative.com Logo
Heritage Cooperative
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, operations, agriculture, or related field
  • 3-5 years of retail, operations, or supervisory experience
  • Strong organizational, communication, and leadership skills
  • Ability to analyze data and support operational decision-making
  • Proficient in Microsoft suite specifically Excel, Word and PowerPoint
  • Ability to travel between retail locations frequently
  • Prior experience with KPIs, budgets, PNL and expense management
Job Responsibility
Job Responsibility
  • Serve as a positive representation of Heritage Cooperative’s Core Values
  • Provide Superior Customer Service
  • Highest Standards of Integrity and Trust
  • Continuous Improvement
  • Being a Good Partner
  • Develop reports to monitor store progress utilizing operating systems
  • Help stores develop plans and programs to develop consistent country store merchandising standards
  • Clearly and concisely communicate business and store objectives to area leaders
  • Communicate business activities, objectives and required contributions to targets
  • Drive and maximize sales performance through the retail locations
What we offer
What we offer
  • Medical, Dental, and Vision Insurance
  • Company Paid Life and AD&D Insurance
  • Company Paid Short-Term and Long-Term Disability
  • Paid Holidays, Sick, and Vacation Time
  • 401k with Company Match after 6 months
  • Farm Bureau Membership
  • Profit Sharing
  • Fulltime
Read More
Arrow Right

Retail Operations Manager

The Retail Operations Coordinator will be based in New York. He will closely wor...
Location
Location
United States , New York
Salary
Salary:
Not provided
amiparis.com Logo
AMI Paris
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree
  • 5-6 year experience in Retail or Consulting
  • Proficiency in Microsoft Excel and PowerPoint
  • Strong knowledge of Cegid is a significant plus
  • Positive, enthusiastic, and resourceful, excellent communication skills - well-developed interpersonal skills, good listener
  • Excellent analytical and organizational skills
  • Ability to effectively collaborate with all functions in the organization
  • A collaborative team player, attentive to team and company-wide success as well as individual performance
Job Responsibility
Job Responsibility
  • Support the Retail team in their daily operations and collaborate with Headquarters to ensure store operations procedures are in line with internal policies and guidelines
  • Monitor and control merchandise flows (receiving / shipping / processing / end of seasons)
  • Optimize and monitor distribution planning (auto-replenishment, in-store minima, tracking of potential delays)
  • Oversee daily inventory control in stores (e.g., discrepancies, negatives in stock)
  • Monitor and secure monthly stock accuracy by ensuring all transfers, exceptional movements, and end-of season operations are correctly processed in Cegid (ERP system) for monthly closing
  • Responsible for the bi-annual inventory process, including preparation, execution, and reporting, ensuring accurate and timely submission to accounting
  • Regularly review and challenge service providers’ performance and contracts, in collaboration with the Regional Finance Director, to optimize costs and improve operational efficiency
  • Continuously assess each store’s operational needs and manage replenishment of supplies accordingly, ensuring optimal stock and cost efficiency
  • Coordinate Retail Operations supplier invoices by verifying accuracy, tracking payments, and maintaining consistent communication with providers
  • Connect with stores during monthly financial closing and support them in providing accounting documents, analyze stock if needed, explain exceptional transactions
  • Fulltime
Read More
Arrow Right

Product Manager III – Retail Store Operations

As a Product Manager III – Retail Store Operations you will own and drive Everse...
Location
Location
United States , Dulles VA / Charlotte, NC
Salary
Salary:
Not provided
everseen.ai Logo
Everseen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in a Product Management role in a global, product led, customer focused environment
  • Strategic thinking, advanced analytics, influencing, negotiation, execution focus
  • Advanced experience in product management, including cross-functional project leadership and ownership of a significant product area, feature set, or capability
  • Deep understanding of product architecture and technical trade-offs
  • comfortable working with engineering teams, data flows, and system dependencies on complex initiatives
  • Drives successful launches and measurable product growth or meaningful business impact within a defined product area
  • Manages relationships with enterprise customers, gathers strategic feedback and uses those insights to improve product direction and outcomes
  • Uses advanced analytics to inform strategy and resolve challenges
  • defines and tracks product metrics to support prioritization and decision-making
  • Excels in fast-paced, changing environments
Job Responsibility
Job Responsibility
  • Product Strategy & Roadmap: Owns the vision, strategy and roadmap for Retail Store Operations, drives strategic alignment within the space and contributes to longer-term product direction
  • Use Case Definition: Deeply understands store-wide loss prevention and operational intelligence and translates use cases into scalable product opportunities
  • Requirements Definition: Leads business requirements elicitation for complex initiatives
  • translates customer, operational, and technical needs into clear, scalable product requirements including data definitions, KPIs, and analytical workflows
  • Cross-Functional Leadership & Collaboration: Partners closely with Engineering, AI/ML, and Data teams. Drive alignment across stakeholders around priorities, outcomes, and execution plans. Mentors junior product managers to ensure strong execution
  • Platform / Solution Alignment: Ensure that the store-wide loss prevention and operational intelligence solutions align with broader platform direction, architecture, and adjacent product experiences across the product roadmap
  • Product Ownership: Own and drive the evolution of POCs, MVPs, dashboards and intelligence layers that transform raw signals into actionable insights and real solutions
  • Customer Value & Insights: Engage with customers and internal teams to validate problems, test solutions, and ensure products and analytics directly influence decisions and deliver measurable and timely outcomes
  • Metrics & Impact Measurement: Defines and tracks success metrics for their product area, using data to assess adoption, performance, and business impact
  • Data Governance & Quality Assurance: Establish and enforce standards for data accuracy, consistency, reliability, and validation across the Retail Store Operations space. Champion quality process improvement initiatives within their product area
  • Fulltime
Read More
Arrow Right

Senior SAP Retail Consultant (Global Retail Operations)

We are seeking a Senior SAP Retail Consultant for one of our clients, an interna...
Location
Location
Poland , Warszawa
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 30, 2026
Flip Icon
Requirements
Requirements
  • At least 8 years of hands-on experience in SAP Retail and SAP MM implementation projects
  • Comprehensive knowledge of procurement, pricing, and stock management within a large-scale retail environment
  • Proficiency in integrating SAP with non-SAP systems (3rd party APIs) and a strong grasp of MM-FI/MM-SD touchpoints
  • A proven track record of successful "go-live" cycles and a deep understanding of DTC (Direct-to-Consumer) business logic
  • Fluent English for daily communication in a matrixed global structure and the ability to manage multiple priorities
  • Readiness for one evening call per week (PST time zone) and occasional project-based weekend support during go-live events
Job Responsibility
Job Responsibility
  • Design and configure SAP Retail and SAP MM modules, focusing on Inter/Intra Company Stock Transport orders and inventory flow
  • Lead integrations between SAP and 3rd party logistics (3PL), POS (Xstore), and E-com Order Management (Manhattan OMS)
  • Implement and optimize SAP CAR (Customer Activity Repository) to provide a single, unified view of the European market
  • Act as a bridge between business stakeholders and technical developers, ensuring requirements are translated into scalable solutions
  • Provide high-level expertise during testing, go-live, and hypercare phases for major regional rollouts
  • Research and recommend enhancements using S/4HANA and Fiori to keep the system landscape at the cutting edge
What we offer
What we offer
  • Permanent Stability: Full-time employment contract (UoP)
  • Global Exposure: Direct collaboration with senior IT leadership in the US (East and West Coast) within a 12-member expert team
  • Impactful Projects: Real involvement in a massive go-live stage, moving beyond maintenance into high-level system deployment
  • Innovation Hub: Opportunity to work in a brand-new Polish GCC, shaping the future of retail tech for millions of customers
  • Flexible Work Model: Standard CET working hours with the flexibility to sync with US teams for key strategic alignments
  • Fulltime
Read More
Arrow Right

Manager Retail & On-Site Experience

Manager Retail and On-site Experience is responsible to ensure our team delivers...
Location
Location
Canada , Etobicoke
Salary
Salary:
70000.00 - 79000.00 CAD / Year
woodbine.com Logo
Woodbine Entertainment Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years experience in a similar environment
  • 2 years leadership experience in Hospitality or Guest services
  • Post secondary education in a related field (Business Management)
  • Excellent written and verbal communication skills – instructing, advising, guiding and educating team members and guests
  • Exceptional Guest Service and issue resolution skills vital to success in this role
  • General knowledge of horse racing and wagering an asset
  • Working knowledge of POS terminals and financial reporting
  • Strong ability to work under pressure and multitask
  • Advanced decision and problem solving skills
Job Responsibility
Job Responsibility
  • Ensure our team delivers exceptional service and an elevated experience to all guests
  • Lead onsite guest experience operations at Woodbine Racetrack and Woodbine Mohawk Park
  • Actively participate in leadership decision-making, collaboration, and goal setting with cross-departmental managers and directors
  • Recruitment of high performing employees
  • Provide leadership and direction to the team to manage, assess and monitor overall staff performance and identify areas for improvement and additional training
  • Responsible for the scheduling of supervisors and employees to ensure operational requirements and first-class onsite guest experience
  • Resolve guest complaints in person, by phone or through written message
  • Proactively contact guests when internal departments report incidents
  • Propose responsible solutions exceeding guest expectations with low cost / no cost
  • Represent guests concerns with internal legal department to mitigate risk
  • Fulltime
Read More
Arrow Right

Race Day and Event Retail Supervisor/Manager

We’re looking for passionate and experienced Supervisors and Managers to join ou...
Location
Location
United Kingdom , Chester
Salary
Salary:
17.78 - 21.10 GBP / Hour
jobs.chesterracecompany.com Logo
Chester Race Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Supervisory or management experience in bar, catering or events
  • Strong leadership and communication skills
  • Ability to motivate teams and create a positive working environment
  • Ability to recognise high-performing team members and support their development
  • This role requires you to be over the age of 18
Job Responsibility
Job Responsibility
  • Leading teams to deliver excellent service across bar and retail areas
  • Overseeing event set-up and clear-down to company standards
  • Acting as the main point of contact on the day, resolving guest and operational issues
  • Delivering staff briefings and supporting teams throughout events
  • Managing stock, tills, PDQs and cash handling in line with procedures
  • Liaising with Area Managers to ensure smooth event delivery
What we offer
What we offer
  • Get paid weekly – every Friday without fail
  • Recognition and reward schemes to celebrate your hard work
  • Earn while having fun and working with friends
  • Be part of prestigious events and iconic venues
  • Enjoy total flexibility with shifts managed easily through our app
Read More
Arrow Right

Operations Manager

The Operations Manager (OM) is responsible for leading through Ulta Beauty's mis...
Location
Location
United States , Livonia
Salary
Salary:
Not provided
ulta.com Logo
Ulta Beauty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree is preferred
  • 2-3+ years of fast-paced, retail management, or other relevant work experience
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team
  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Job Responsibility
Job Responsibility
  • Promote a culture of accountability to meet or exceed the store's goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store
  • Drive company profitability through operational excellence, top-line sales growth, and expense control
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget
  • Review, analyze and react to Ulta Beauty's financial and operational reporting, including store visit and audit results, regularly and in a timely manner
  • Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty's goals for the store
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
  • Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy
  • Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store
  • Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work
  • Fulltime
Read More
Arrow Right