Event Production Manager

• Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products
• Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments
• Serve as a pre-sales support function for our Sales team
• Schedule and host kick-off call with client
• Develop event timelines, communicate & enforce all pre-production deadlines to clients
• Serve as the primary point of contact for the client leading up to day-of event
• Prepare and distribute all room diagrams
• Work closely with culinary and service team to finalize menus and timing
• Partner closely with our AV teams to ensure the client’s AV needs are understood
• Recommend and/or coordinate with third party vendors for event enhancements and experiences
• Host client Run of Show Review with AV Production team for Hybrid Events
• Create and maintain detailed event documentation for each booking
• Track project timelines and status updates in Clickup
• Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices for post-contract add-ons
• Support our Event Site Production team with the collection of the livestream event platform details
• Conduct pre-event and post-event debriefs for our internal stakeholders
• Follow up with client with any post-event deliverables
• Conduct weekly regular PEO meetings with on-site operations teams
• Provide status updates to internal and external stakeholders on pre-production milestones
• Supervise proper calculation of all program checks and ensure client approval and signatures
• Ensure collection of all program balances

• 3+ years in a customer facing role
• Prior experience in event planning and project management
• Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask, and obsessed with customer satisfaction

Familiarity with SaaS, event platform/video/web conferencing a plus

• Day-one health coverage for you and your family
• 24/7 virtual care
• emotional well-being support
• fertility & family planning benefits
• Generous PTO
• your birthday off
• paid parental leave
• year-end holiday closure
• 401K with company match
• support for education, courses, and certifications
• Ongoing career growth opportunities
• recognition programs
• Volunteer and give-back opportunities