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Event Planning Manager

United States of America, Pittsburgh Employment contract · Job Posted April 23, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
  • Ensures their property events have a seamless turnover from sales to service back to sales
  • Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses his/her judgment to integrate current trends in event management and event design
  • Acts as liaison between field salesperson and customer throughout the event process
  • Participates in customer site inspections and assists with the sales process as necessary
  • Performs other duties as assigned
  • Solicits feedback from property departments to identify areas for improvement
  • Delivers excellent customer service
  • Empowers employees to provide excellent customer service
  • Sets a positive example for guest relations
  • Coordinates and communicates event details
  • Makes presence known to customer
  • Oversees customer experiences from file turnover through post event phase
  • Follows up with customer post-event
  • Responds to and handles guest problems and complaints
  • Uses personal judgment to enhance customer experience
  • Stays available to solve problems
  • Works to improve customer service
  • Emphasizes guest satisfaction
  • Interacts with guests to obtain feedback
  • Ensures hourly employees understand expectations
  • Conducts formal pre- and post-event meetings
  • Leads formal pre-event and post-event meetings
  • Facilitates various meetings
  • Assists in sales process and revenue forecasting
  • Up-sells products and services
  • Forecasts group sleeping rooms and event revenue
  • Reviews comment cards
  • Observes service behaviors and provides feedback
  • Assists in development and implementation of corrective action plans
  • Takes initiative to improve service performance
  • Works with staff and customers to address operational challenges
  • Performs other duties as assigned.

Requirements

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required.

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