Event Planning Manager Job at Marriott Bonvoy (Pittsburgh)

Event Planning Manager

Marriott Bonvoy

Location:
United States of America , Pittsburgh

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
Ensures their property events have a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process
Participates in customer site inspections and assists with the sales process as necessary
Performs other duties as assigned
Solicits feedback from property departments to identify areas for improvement
Delivers excellent customer service
Empowers employees to provide excellent customer service
Sets a positive example for guest relations
Coordinates and communicates event details
Makes presence known to customer
Oversees customer experiences from file turnover through post event phase
Follows up with customer post-event
Responds to and handles guest problems and complaints
Uses personal judgment to enhance customer experience
Stays available to solve problems
Works to improve customer service
Emphasizes guest satisfaction
Interacts with guests to obtain feedback
Ensures hourly employees understand expectations
Conducts formal pre- and post-event meetings
Leads formal pre-event and post-event meetings
Facilitates various meetings
Assists in sales process and revenue forecasting
Up-sells products and services
Forecasts group sleeping rooms and event revenue
Reviews comment cards
Observes service behaviors and provides feedback
Assists in development and implementation of corrective action plans
Takes initiative to improve service performance
Works with staff and customers to address operational challenges
Performs other duties as assigned.

Requirements:

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required.

Additional Information:

Job Posted:
April 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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