Event Planning Manager

• Preparing all event documentation
• coordinating with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
• handling events of average complexity
• ensuring property events have a seamless turnover from sales to service back to sales
• recognizing opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
• ensuring that events progress seamlessly by following established procedures
• greeting customer during the event phase and hands-off to the Event Operations team
• adhering to all standards, policies, and procedures
• ensuring billing accuracy and conducting bill reviews with clients
• managing group room blocks and meeting space for average to large-sized assigned groups
• identifying operational challenges and determining how to best work with the property staff and customer
• integrating current trends in event management and event design
• acting as liaison between field salesperson and customer
• participating in customer site inspections
• performing other duties as assigned
• soliciting feedback from property departments
• delivering excellent customer service
• empowering employees to provide excellent customer service
• setting a positive example for guest relations
• coordinating and communicating event details to customer and property operations
• overseeing customer experiences from file turnover through post event phase
• following up with customer post-event
• responding to and handling guest problems and complaints
• working to continually improve customer service
• emphasizing guest satisfaction during departmental meetings
• interacting with guests to obtain feedback
• ensuring hourly employees understand expectations
• conducting formal pre- and post-event meetings
• leading formal pre-event and post-event meetings for average to large-sized assigned groups
• facilitating various meetings
• assisting in the sales process and revenue forecasting
• up-selling products and services
• forecasting group sleeping rooms and event revenue
• reviewing comment cards and guest satisfaction results with employees
• observing service behaviors of employees and providing feedback
• assisting in development and implementation of corrective action plans
• using experience to improve service performance
• working with property staff and customers to address operational challenges

• High school diploma or GED
• experienced (1 – 2 years of experience) in the event management or related professional area
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• at least 1 year experience in the event management or related professional area required

Bonus eligible