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Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.
Job Responsibility:
Manages event planning functions and staff
Oversees administrative processes for pre-event and post-event phases
Ensures seamless turnover from sales to operations
Maximizes revenue opportunities by up-selling and forecasting
Achieves guest and employee satisfaction
Manages financial performance of department
Assigns events to Event Planning team
Oversees function space and group room blocks
Leads execution of Event Management strategy
Reviews scheduled events and troubleshoots challenges
Manages customer budgets
Maintains inventories
Works with highly complex or high profile groups
Leads catering menu development
Champions standards and procedures
Leads Event Management meetings
Reviews guest satisfaction data
Interacts with guests for feedback
Handles guest problems and complaints
Develops vendor relationships
Establishes customer service guidelines
Conducts staffing reviews
Requirements:
High school diploma or GED
4 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in event management, food and beverage, sales and marketing, or related professional area
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