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Event Planner

United Kingdom, Cardiff Employment contract 28323.93 GBP / Year · Job Posted June 10, 2026
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Job Description

We're looking for... Cardiff City FC and Levy are seeking a highly organised and customer-focused C&E Event Planner to coordinate and deliver a diverse range of conference, corporate, and special events at Cardiff City Stadium. The successful candidate will be responsible for managing event bookings from enquiry through to execution, ensuring exceptional client service and seamless event delivery while maximising revenue opportunities.

Job Responsibility

  • To be the owner of the BEO process on venue and accurately and efficiently complete for all events
  • To ensure that all revenue opportunities are captured and to work to achieving confirmed business from all opportunities
  • To ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members
  • To deal with and action all correspondence received via email or telephone
  • To ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures
  • To ensure that the sales team whether onsite or in Parklands, are kept informed of the guest experience following the event so as follow up calls are informed and relevant for the guest
  • To be the go-to at venue level for sponsors and client requests
  • Ensure the safe and secure operation of all operational activities on behalf of all stakeholders
  • Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all Compass employees and customers
  • To be polite, professional and friendly always with customers, clients and colleagues
  • To ensure the highest level of customer care is always adhered to
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To maximise all sales opportunities / leads to support in achieving revenue targets
  • To acquire a good knowledge of all products and services offered by the venue in order to be able to advise individual customers
  • To actively gain customer feedback, passing information gained, on to relevant people
  • To conduct all customer show rounds to maintain and develop relationships with customers
  • To communicate with the sales team on the conclusion of the show rounds, providing vital information so as the booking can be confirmed and queries resolved expediently
  • To always look out for opportunities to develop our service
  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiencies
  • Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
  • Be prepared to attend all relevant training sessions and meetings
  • To always promote venues facilities and maintain a positive company image
  • If relevant, the role is responsible for managing the client online booking tool and the client account/bookings with the ops team

Requirements

  • Strong communication and teamwork skills
  • Passion for guest experience and service excellence
  • Ability to thrive in a fast-paced, dynamic environment
  • Experience within a similar role

What we offer

  • Healthcare including Aviva Digicare, Medicash (dental, optical, therapy treatments)
  • Wellbeing support
  • 23 days' annual leave plus bank holidays
  • Your birthday off
  • Holiday purchase scheme
  • Mental health support: 24/7 Employee Assistance Programme
  • Enhanced maternity, paternity, and adoption leave
  • 2 days additional leave after returning from maternity leave
  • Day off for your baby's first birthday
  • Enhanced family leave
  • Shopping, entertainment, and travel discounts
  • 20% off Nuffield Health and 10% off PureGym memberships
  • Pension scheme
  • Life Assurance
  • Preferred rates on salary finance products
  • Development opportunities: Professional subscriptions, ongoing training and structured career pathways
  • Meals on duty included

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