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We're looking for... Cardiff City FC and Levy are seeking a highly organised and customer-focused C&E Event Planner to coordinate and deliver a diverse range of conference, corporate, and special events at Cardiff City Stadium. The successful candidate will be responsible for managing event bookings from enquiry through to execution, ensuring exceptional client service and seamless event delivery while maximising revenue opportunities.
Job Responsibility
To be the owner of the BEO process on venue and accurately and efficiently complete for all events
To ensure that all revenue opportunities are captured and to work to achieving confirmed business from all opportunities
To ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members
To deal with and action all correspondence received via email or telephone
To ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures
To ensure that the sales team whether onsite or in Parklands, are kept informed of the guest experience following the event so as follow up calls are informed and relevant for the guest
To be the go-to at venue level for sponsors and client requests
Ensure the safe and secure operation of all operational activities on behalf of all stakeholders
Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all Compass employees and customers
To be polite, professional and friendly always with customers, clients and colleagues
To ensure the highest level of customer care is always adhered to
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
To maximise all sales opportunities / leads to support in achieving revenue targets
To acquire a good knowledge of all products and services offered by the venue in order to be able to advise individual customers
To actively gain customer feedback, passing information gained, on to relevant people
To conduct all customer show rounds to maintain and develop relationships with customers
To communicate with the sales team on the conclusion of the show rounds, providing vital information so as the booking can be confirmed and queries resolved expediently
To always look out for opportunities to develop our service
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiencies
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
Be prepared to attend all relevant training sessions and meetings
To always promote venues facilities and maintain a positive company image
If relevant, the role is responsible for managing the client online booking tool and the client account/bookings with the ops team
Requirements
Strong communication and teamwork skills
Passion for guest experience and service excellence
Ability to thrive in a fast-paced, dynamic environment
Experience within a similar role
What we offer
Healthcare including Aviva Digicare, Medicash (dental, optical, therapy treatments)
Wellbeing support
23 days' annual leave plus bank holidays
Your birthday off
Holiday purchase scheme
Mental health support: 24/7 Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
2 days additional leave after returning from maternity leave
Day off for your baby's first birthday
Enhanced family leave
Shopping, entertainment, and travel discounts
20% off Nuffield Health and 10% off PureGym memberships
Pension scheme
Life Assurance
Preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways