Event Planner

Primary objective is to provide an effective liaison between the entire sales process to the end customer through effective administration and customer service techniques

• Provide effective liaison between the entire sales process to the end customer
• Support and coordinate all bookings when confirmed by the reactive sales team
• Manage the diary to coordinate and communicate across the venue for all venue show-rounds
• Proactively upsell and exceed customer expectations following show-rounds
• Ensure the highest standards of accurate and timely customer, staff and management information is shared
• Ensure all sales administration is accomplished effectively and accurately
• Maximise revenue for the venue through providing outstanding customer service
• Ensure the relevant invoicing and payment process at venue is adhered to accurately
• Be the owner of the BEO/function sheet process on venue
• Ensure that all revenue opportunities are captured
• Ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members
• Deal with and action all correspondence received via email or telephone
• Ensure that all relevant information is inputted correctly within the system
• Ensure that the sales team are kept informed of the guest experience following the event
• Be the go-to at venue level for sponsors and client requests
• Ensure the safe and secure operation of all operational activities
• Ensure that all legislative and venues operational procedures and standards are applied
• Be polite, professional and friendly always
• Ensure the highest level of customer care is always adhered to
• Demonstrate a can-do attitude towards individual customer requests
• Maximise all sales opportunities / leads
• Acquire a good knowledge of all products and services offered by the venue
• Actively gain customer feedback
• Conduct all customer show rounds
• Communicate with the sales team on the conclusion of the show rounds
• Look out for opportunities to develop our service
• Be prepared to assist colleagues and assist with other duties as required
• Be prepared to attend all relevant training sessions and meetings
• Always promote venues facilities and maintain a positive company image
• Manage the client online booking tool and the client account/bookings with the ops team if relevant
• Meet the legal and company requirements for fire, safety, health and hygiene
• Report health and safety issues
• Promote good safety habits and methods of work
• Personally event coordinate commercial corporate and private conferences and events
• Attend the weekly operation meeting and be the holder of the collation of completed work orders, floor plans, and monthly schedules
• Book miscellaneous event requirements and raising purchase orders
• Provide administrational support to the operations department
• Ensure that relevant and pertinent information is provided to the accounts team in a timely manner
• Collect deposit payments

• Healthcare benefits including dental, optical and therapy treatments
• Free annual healthcare check
• Exclusive Benefits & Wellbeing site
• Entertainment discounts
• Health & Wellbeing discounts
• Travel discounts
• Shopping discounts
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products