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Event Planner - Epsom Racecourse, The Jockey Club, Permanent. We are looking for a Conference & Events Planner Administrator, for The Jockey Club, to work across Epsom Racecourse. The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer. This will be through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. The role will have the responsibility of all venue show-rounds managing the diary to coordinate and communicate across the venue. Following the show-rounds the role is required to proactively upsell and exceed customer expectations.
Job Responsibility:
Provide effective liaison between the entire sales process and the end customer
Support and coordinate all bookings confirmed by the reactive sales team
Manage venue show-rounds diary
Proactively upsell and exceed customer expectations
Ensure highest standards of accurate and timely information sharing
Accomplish sales administration effectively and accurately
Maximize revenue through outstanding customer service
Adhere to relevant invoicing and payment processes
Be the owner of the BEO/function sheet process
Ensure all revenue opportunities are captured
Have a daily liaison plan with sales and operational teams
Deal with and action all correspondence
Input information correctly within the system
Keep sales team informed of guest experience
Be the go-to at venue level for sponsors and client requests
Ensure safe and secure operation of all operational activities
Apply all legislative and venue operational procedures
Be polite, professional, and friendly always
Adhere to the highest level of customer care
Demonstrate a can-do attitude
Maximize all sales opportunities
Acquire good knowledge of all products and services
Actively gain customer feedback
Conduct customer show rounds
Communicate with sales team on conclusion of show rounds
Look for opportunities to develop service
Seek ways to improve work activities and promote efficiencies
Assist colleagues in a willing and positive manner
Attend all relevant training sessions and meetings
Promote venues facilities and maintain positive company image
Manage client online booking tool and client account/bookings with ops team
Meet legal and company requirements for fire, safety, health, and hygiene
Report health and safety issues
Promote good safety habits
Personally event coordinate commercial corporate and private conferences and events
Attend weekly operation meeting
Be the holder of collation of completed work orders, floor plans, and monthly schedules
Book miscellaneous event requirements and raise purchase orders
Provide administrational support to operations department
Ensure information is provided to accounts team in a timely manner
Collect deposit payments
Requirements:
Provide effective liaison between the entire sales process and the end customer
Support and coordinate all bookings confirmed by the reactive sales team
Manage venue show-rounds diary
Proactively upsell and exceed customer expectations
Ensure highest standards of accurate and timely information sharing
Accomplish sales administration effectively and accurately
Maximize revenue through outstanding customer service
Adhere to relevant invoicing and payment processes
Be the owner of the BEO/function sheet process
Ensure all revenue opportunities are captured
Have a daily liaison plan with sales and operational teams
Deal with and action all correspondence
Input information correctly within the system
Keep sales team informed of guest experience
Be the go-to at venue level for sponsors and client requests
Ensure safe and secure operation of all operational activities
Apply all legislative and venue operational procedures
Be polite, professional, and friendly always
Adhere to the highest level of customer care
Demonstrate a can-do attitude
Maximize all sales opportunities
Acquire good knowledge of all products and services
Actively gain customer feedback
Conduct customer show rounds
Communicate with sales team on conclusion of show rounds
Look for opportunities to develop service
Seek ways to improve work activities and promote efficiencies
Assist colleagues in a willing and positive manner
Attend all relevant training sessions and meetings
Promote venues facilities and maintain positive company image
Manage client online booking tool and client account/bookings with ops team
Meet legal and company requirements for fire, safety, health, and hygiene
Report health and safety issues
Promote good safety habits
Personally event coordinate commercial corporate and private conferences and events
Attend weekly operation meeting
Be the holder of collation of completed work orders, floor plans, and monthly schedules
Book miscellaneous event requirements and raise purchase orders
Provide administrational support to operations department
Ensure information is provided to accounts team in a timely manner
Collect deposit payments
What we offer:
Healthcare benefits including dental, optical and therapy treatments
Free annual healthcare check
Exclusive Benefits & Wellbeing site
Entertainment discounts
Health & Wellbeing discounts
Travel discounts
Shopping discounts
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days' annual leave plus bank holidays
Additional day off for your birthday
2 days additional leave following return from Maternity leave
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products