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We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you'll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we're looking for an Event Operations Supervisor to join our team at Southbank Centre in London. This role is ideal for someone with a hospitality and operational background who enjoys being hands-on and leading teams on the ground. You will be responsible for the operational delivery of a wide range of events, including conferences, receptions, gala dinners, award ceremonies, and private functions. As a Casual Event Operations Supervisor, you will oversee event set-ups, supervise front-of-house teams, and act as a key point of contact during events, ensuring everything runs smoothly and to the highest standards.
Job Responsibility
Oversee the operational delivery of events across Southbank Centre's spaces
Supervise and support front-of-house teams during events
Manage event set-ups and ensure venues are prepared to the required standard
Act as the main operational point of contact during events
Allocate duties and provide guidance to event staff
Monitor service standards and ensure an excellent guest experience
Resolve operational issues quickly and professionally
Ensure all health, safety, and venue procedures are followed
Work closely with event planners, catering teams, and venue stakeholders
Requirements
Has previous experience in hospitality, events, or venue operations
Is confident leading and motivating teams in a fast-paced environment
Has excellent communication and organisational skills
Can remain calm under pressure and make decisions effectively
Is flexible and available to work a variety of shifts, including evenings and weekends
Takes pride in delivering outstanding customer service and successful events
What we offer
Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Family friendly support
A holiday purchase scheme
Regular social events and communication with our leaders
Volunteering days
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers