Event Operations Supervisor, Audio Visual - Hyatt Regency Denver

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
• Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
• Ensures flowsheets are updated and properly completed
• Works with team to establish coordinated communications for the management of events
• Attends venue meetings as needed
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers
• Maintains a positive relationship with all clients through effective communication
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
• Monitors events and checks in on customers throughout the day
• Assists in training technicians on all floor activities
• Assists in training technicians on the venue's operational standards and Encore's service and operational standards
• Serves as a mentor for new hires by providing guidance and understanding of the technician career journey
• Models and reinforces a positive working environment centered around company values
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
• Troubleshoot technical issues and resolve problems quickly as they arise
• Complies with all Company security and safety measures
• Ensures equipment is secure from theft and/or damage when in use
• Performs preventative maintenance on equipment to keep it presentable and in good working condition
• Leads the team in proper security, storage, transportation, and maintenance of equipment
• Participates in physical inventory count processes as requested

• 3-5 years of customer service or hospitality experience is preferred
• 3-5 year of audio-visual experience is required
• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
• Knowledge of technical theory
• Advanced problem-solving skills
• Experience leading workflow and team members
• A valid driver's license is required for team members in positions that may operate Company vehicles
• Additional DOT requirement may need to be met if applicable
• Must be able to lift 50 lbs

Bachelor's degree

• Paid Time Off
• Vacation Days
• Paid Holidays
• Floating Holidays
• Sick/Personal Days
• Premium Recognition Program (CenterStage)
• Performance Incentive Plans (GEI Bonus)
• Employee Referral Program
• Annual Merit
• Classroom/On the Job Training
• Encore University
• Career Pathing
• Relocation
• Global Transfer Opportunities
• comprehensive insurance options
• generous PTO
• company-matching 401(k)