Event Operations Supervisor, Audio Visual-Grand Hyatt Vail Job at Encore Global (Vail)

Job Description

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Job Responsibility

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
Ensures flowsheets are updated and properly completed
Works with team to establish coordinated communications for the management of events
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences)
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Assists in training technicians on all floor activities
Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards
Serves as a mentor for new hires by providing guidance and understanding of the technician career journey
Models and reinforces a positive working environment centered around company values
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Performs preventative maintenance on equipment to keep it presentable and in good working condition
Leads the team in proper security, storage, transportation, and maintenance of equipment
Participates in physical inventory count processes as requested

Requirements

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 years of audio-visual experience is required
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs

Nice to have

Customer Focus
Desire to Learn
Drive Results
Technical Aptitude
Responsiveness
Hospitality
Communicator
Team Player
Organized
Enthusiastic
Versatile
Self-starter
Multi-tasker
Efficient
Safety Conscious
Professional

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training
Encore University
Career Pathing
Relocation
Global Transfer Opportunities

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Event Operations Supervisor, Audio Visual-Grand Hyatt Vail

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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