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Lead high-impact corporate events at one of London’s most prestigious venues. We’re looking for a highly operational Event Operations Manager to join QEII Taste by Levy, delivering outstanding catering and hospitality across the QEII Centre - London’s flagship conference and events destination in the heart of Westminster. This is a hands-on role focused on the planning and delivery of catering for our corporate events, including conferences, breakfasts, lunches, banqueting and occasional evening dinners. You’ll be embedded in the operation, leading from the front and ensuring every event runs seamlessly from first service to final clear-down. You’ll be working alongside a wider operational workforce - so confidence in managing people, standards and service is essential.
Job Responsibility:
Taking operational ownership of corporate events, managing all catering and hospitality delivery on site
Leading pre-event planning, service execution and post-event reconciliation
Managing front-of-house teams during service, ensuring high standards, pace and presentation at all times
Acting as a visible leader on the floor - supporting teams, handling guest feedback and resolving complaints professionally in real time
Working closely with culinary, logistics and planning teams to deliver polished, consistent experiences
Driving service excellence across breakfast, lunch, banqueting and dinner formats
Following clear operational direction while proactively anticipating challenges and solving problems independently
Supporting team performance through strong communication, coaching and example-setting
Maintaining Levy brand standards, food safety, health & safety and client expectations across every event
Requirements:
Strong operational experience in events or hospitality - ideally from corporate or conference-led venues (e.g. comparable venues, or contract catering environments)
A proactive, personable leader who understands what great service looks like and delivers it consistently
Confident managing teams in live environments - calm under pressure and comfortable handling guest complaints
Highly organised, communicative and professional, with excellent attention to detail
Able to work independently while thriving as part of a close-knit leadership team
Passionate about high standards, guest experience and operational excellence