Event Operations Manager

• Oversee the management and leadership of the Event Operations Department on a day to day basis to achieve high levels of guest and associate satisfaction, whilst driving commercial outcomes in line with key performance indicators and ensuring quality including compliance and safety is maximized
• Ensure associate engagement plan is in place and is actioned
• Lead all Event Operations associates to achieve maximum productivity and client satisfaction
• To co-ordinate effective associate briefings to ensure correct information is being passed to associates and to set standards are maintained
• Ensure all associates consistently meet the standards relative to grooming and appearance
• Work with Culinary leaders to establish effective relationship between front and back of house teams
• Liaise with other department heads regarding general operations, associate engagement, client relations, promotions and special requirements
• Develop department training manuals including onboarding, skills and knowledge training and other
• Maintain system of regular associate training
• Ensure new and existing staff are trained to the desired skill levels for their positions
• Develop talent pipeline in consultation with Director of Operations
• Conduct performance appraisals frequently and with development and departmental improvement in mind
• Provide associate counselling, support and guidance as required and in consultation with Human Resources
• Lead the recruitment needs of the department from request through to onboarding and in consultation with Human Resources
• Take ownership of all associate grievances, in consultation with Human Resources if required
• Liaise closely with the Event Planning and Sales teams to ensure client satisfaction and event success is achieved
• Liaise directly with the event clients, when they are on site, to meet their pre-determined/planned (via Event Orders) and additional requirements
• In cooperation with the Event Planning and Sales team, take ownership of client complaints and resolve in a professional manner
• Implement corrective measures where there is unsatisfactory guest comments and work practices
• Seek customer feedback to turn around the customer’s experience and implement improvements for future clients
• Conduct regular Event Operation Meetings with direct reports
• Represent the department at relevant meetings within and outside the resort
• Ensure operating equipment, and Food & Beverage stocks are maintained and controlled in line with PAR levels
• Ensure all internal administrative requirements are fulfilled
• Ensure occupational health and safety requirements are observed, maintained, and enforced
• Conduct OH&S and hygiene audits to proactively manage hazards and risks
• Conduct quality (fixtures and fittings) and brand audits to ensure department look and feel is aligned to the brand and luxury standards (including back of house areas)
• Ensure department is safe and clean in line with company and local government standards
• Undertake relevant administration duties associated with repairs and maintenance
• Update standards and procedure manuals (including SOP’s)
• Continually provide feedback relating to the department to the Director of Operations
• Forecast revenues in consultation with the Event Planning and Sales team
• Manage costs including labour and operation expenditure in line with budgeted requirements
• Complete rosters in line with EBA, business demand and adhering to budgeted goals
• Attend Labour Management meeting weekly
• Attend Profit and Loss meetings monthly
• Ensure Balanced Scorecard key performance indicators are focused on and delivered in line with goals set

• Relevant experience in the same or similar role, ideally within a 5 star hotel and or restaurant environment
• Relevant qualification in Hospitality is beneficial
• Available to work a variety of shifts including weekends, evenings and public holidays

Relevant qualification in Hospitality is beneficial

• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy