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The Events Operations Manager is responsible for the organisation and operational aspects of running a series of global B2B events across a range of industries. The forums usually consist of a conference with sponsors and can range in size up to 1,000 attendees. The Events Operations Manager will be required to work with a proactive attitude and take on full responsibility for the delivery of the events, including a strict control of the event budget. They will be expected to offer solutions to any problems that occur within the business to deliver successful events. Some international travel can be expected.
Job Responsibility:
Deliver and project manage all logistical aspects of our events including on-site delivery and management
Speaker management & liaison
Sponsor management & liaison
Venue liaison
Delegate communications and customer service
Creation of event documentation
Management of suppliers
Cost reconciliation & budget management
Liaison with cross functional team: production, marketing and sponsorship/sales
Consistently come under budget
Speaker Management
Venue planning of menus & room set up
Fulfilment of Health & Safety requirements
Suppliers booking, briefing and managing event suppliers
Organisation of signage and all event documentation
Ensure attendee lists, delegate and speaker badges are complete and accurate
Badge preparation and creation
Ensure all equipment, signage and documentation is dispatched safely and securely
Compile and distribute evaluation forms
Onsite preparation for conference
Managing and overseeing all Health and Safety requirements
Quality control checks
Registration of delegates and speakers
Liaison with suppliers
Ensure presentations run to time
Distribute and collect evaluation forms
Note delegate attendance
Ensure delegate list and conference documentation is stored securely
Manage and collate event evaluations
Make payments where necessary and manage invoices
Update documentation where required
Uploading of supplementary documentation on the websites
Create wash up report
Planning, monitoring and reconciliation of all financials relating to the event
Be involved and advise on cost savings
Taking payment and debt collection on the day of the conference
Accurate and timely closing of event accounts
Requirements:
Minimum 3 year's events experience
Track record of delivering events under budget and in profit
Effective verbal and written communication skills
Excellent customer care skills
High level of IT competency - must have strong computer skills including excel, word and power point
Must be willing to travel
Must be a team player
Excellent written and oral skills, report writing skills essential
Ensure efficient and sensitive handling of confidential information