CrawlJobs Logo

Event Operations Manager

encoreglobal.com Logo

Encore Global

Location Icon

Location:
United States , East Naples

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

48776.00 - 63409.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue

Job Responsibility:

  • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel
  • Provides direct supervision of team members including scheduling and time keeping
  • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges
  • Ensures that daily equipment sheets are updated and properly completed
  • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
  • Attends BEO, Pre-Cons, and pre-production meetings as needed
  • Delegates tasks as appropriate
  • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures
  • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling
  • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors
  • Mentors Technicians to also provide this superior level of customer service
  • Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly
  • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards
  • Promotes and reinforces a positive working environment centered on Encore core values
  • Hire, develop, lead and motivate a talented team of technicians and operational support staff
  • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field
  • Manage human resource related issues including performance management, salary administration and training and development
  • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained
  • Registers and recommends team members for additional training opportunities as needed

Requirements:

  • High School Diploma is required
  • Bachelor’s degree is preferred
  • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience
  • Experience leading workflow and team members
  • Working knowledge of audio visual equipment in a live show environment
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
What we offer:
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Encore Global - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Event Operations Manager

Client Event Operations Manager

In partnership with Branch and functional leadership, the Client Event Operation...
Location
Location
United States , Syracuse
Salary
Salary:
62000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Prior work experience as a team leader, preferably in event, customer, or protective services industry
  • Proven ability to influence key business partners
  • Ability to build strategic vision and drive organizational change
  • Strong organization and planning skill with the ability to work in and define ambiguity/gray areas
  • Advanced computer skills and proficiency
  • Strong inter-personal and networking skills with a strong ability to work in a team environment
  • Ability to multi-task, discerns patterns in detail
  • Excellent oral and written communication skills
Job Responsibility
Job Responsibility
  • Maintain future work schedules by only assigning appropriately trained personnel
  • implement and improve detailed tracking staff and their completed training and certifications
  • develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
  • Act in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations
  • develop and implement quality assurance programs
  • provide expert advice regarding resolution of any shortcomings
  • In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees
  • participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
  • Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
  • Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs
  • Fulltime
Read More
Arrow Right

Event Retail Operations Manager

As Event Retail Operations Manager, you’ll play a pivotal role in shaping and de...
Location
Location
United Kingdom , Twickenham
Salary
Salary:
33000.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication, interpersonal and relationship-building skills
  • Strong attention to detail and commitment to delivering exceptional service
  • Commercially and financially astute, with the ability to influence outcomes
  • Flexible and adaptable
  • embraces and seeks out change and new ideas
  • Demonstrates integrity, accountability and strong professional ethics
  • Proven leadership, planning and people management abilities
  • Proficient in Microsoft Office and CRM systems
  • up to date with market trends
  • Personal Licence Holder preferred
Job Responsibility
Job Responsibility
  • Deliver consistently professional, friendly, and high-standard customer service, exceeding expectations wherever possible
  • Maintain strong product knowledge to advise customers effectively and maximise sales opportunities
  • Support and motivate team members through clear communication, briefings, and positive leadership
  • Ensure all bars, concessions, and event areas are set up to standard, operating efficiently across event and non-event days
  • Manage staffing levels, stock control, ordering, and financial reporting to meet service and budget targets
  • Drive innovation and continuous improvement by keeping up with food and beverage trends and seeking operational enhancements
  • Ensure full compliance with company, health, safety, fire, and hygiene regulations, reporting issues promptly
  • Act as Manager on Duty when required, overseeing event delivery and supporting the wider catering and C&E operations
What we offer
What we offer
  • Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme
  • Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia
  • Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid
  • Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme
  • Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products
  • Fulltime
Read More
Arrow Right

Operations and Events Manager

The Operations and Events Manager plays a leadership role in advancing CMHE’s mi...
Location
Location
United States
Salary
Salary:
Not provided
sistersofmercy.org Logo
Sisters of Mercy of the Americas, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Understanding of Catholic Social Teaching and Catholic Intellectual Tradition in higher education
  • Appreciation for the Mercy charism and a willingness to engage more deeply in Mercy
  • Bachelor’s degree required
  • Master’s degree preferred
  • Experience in Catholic higher education preferred
  • Strong technological skills including experience with Microsoft Office Suite, Zoom and other conferencing technology, and cloud-based software
  • Willingness to continuously evolve technological knowhow as tools emerge
  • Proficiency with budget management and accounts payable and receivable processing
  • Five or more years of experience organizing events, retreats, and meetings including working with contracts and insurance
  • Effective written and oral communication skills
Job Responsibility
Job Responsibility
  • Plan and coordinate mission assessment peer review processes and site visits (mission self-study, mid-point reviews, and biennial conversations) including managing correspondence and issuing sponsorship certificate
  • Oversee the lifecycle of events – from initial concept to post-event analysis – organizing program registrations (including lodging, meals, and billing) while ensuring clear communication with registrants
  • Serve as the primary point of contact for all event logistics, providing on-site and virtual support to ensure seamless program execution
  • Manage the sponsorship invoice process by issuing invoices twice per year, tracking collections, providing reminders, and ensuring accurate and timely financial reporting
  • Lead efforts to promote and enhance existing student programs (e.g., DC Mercy Justice and Mercy at the UN) while identifying and developing new opportunities for student engagement
  • Assist in editing of CMHE documents ensuring alignment and professionalism of CMHE goals and standards
  • Manage and maintain CMHE’s directory information for various affinity groups ensuring accuracy and accessibility
  • Develop and implement strategies to improve external communications including contributing to Mercy Now and maintaining CMHE’s website and the Basecamp resource repository
  • Continuously evaluate and improve administrative processes, identifying opportunities for greater efficiency and impact
  • Other duties as assigned by the Executive Director
  • Fulltime
Read More
Arrow Right

Sponsorship Event Operations Manager

This role is ideal for someone who thrives on delivering excellent client experi...
Location
Location
United Kingdom
Salary
Salary:
Not provided
kisacoresearch.com Logo
Kisaco Research
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven B2B events experience in a client facing or customer success capacity, ideally with exposure to event operations or production
  • Strong organisational skills with the ability to manage multiple projects and stakeholders simultaneously
  • Experience supporting clients through the full event cycle - planning, execution, and post-event follow-up
  • Excellent attention to detail and ability to thrive under pressure and tight deadlines
  • Confident using digital tools and CRM systems
  • comfortable learning new systems quickly
  • Commercial awareness and understanding of how operational delivery drives customer satisfaction and retention
  • Degree-level education (2:1 or above)
  • Fluent in English, with the right to work in the UK
  • Excellent interpersonal and relationship-building skills
Job Responsibility
Job Responsibility
  • Manage a portfolio of event sponsors and partners, overseeing the successful delivery of their campaigns across our events
  • Act as the main point of contact for clients during the event cycle, from onboarding through delivery and post-event reporting
  • Coordinate with event operations, marketing, and commercial teams to ensure all deliverables are executed on time and to the highest standard
  • Support onsite event delivery, ensuring client assets, signage, and activations are in place and running smoothly
  • Provide clients with regular progress updates, clear timelines, and post-event reports that demonstrate ROI
  • Proactively identify opportunities to improve the client experience and strengthen renewals through operational excellence
  • Translate client objectives into clear, actionable briefs for internal stakeholders (marketing, content, and operations)
  • Align customer deliverables, ensuring that sponsor visibility and onsite requirements are fully integrated
  • Partner with account managers to identify upsell or renewal opportunities through consistent and high-quality delivery
  • Maintain accurate client records, project trackers, and campaign documentation
What we offer
What we offer
  • £100 personal development budget & £200 personal wellness budget
  • Hybrid working (3 days in office, 2 from home)
  • Access to the best Tech – SalesForce, HubSpot, Canva, Hubilo, ChatGPT
  • 25 days of annual leave (in addition to bank holidays) + an additional day off for your birthday each year. 1 extra day of annual leave per year up to 30 days total
  • Regular social and charitable events and annual Summer & Christmas parties
  • Fulltime
Read More
Arrow Right

Assistant Event Operations Manager

Assistant Event Operations Manager role at JW Marriott Atlanta Buckhead involves...
Location
Location
United States , Atlanta
Salary
Salary:
25.02 - 29.33 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
  • Alternatively, 3 years experience in two of the areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping or related professional area
  • Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality skills
Job Responsibility
Job Responsibility
  • Communicates service needs to chefs and stewards throughout functions
  • Totals charges for group functions and prepares checks
  • Verifies banquet rooms, restaurants, and coffee breaks are ready for service
  • Inspects cleanliness and presentation of china, glass, and silver
  • Sets tables according to event type and standards
  • Maintains cleanliness of work areas
  • Orders supplies for the department
  • Manages inventories and assets
  • Leads shifts and provides consistent high-quality service
  • Conducts room function inspections
What we offer
What we offer
  • Bonus eligibility
  • Equal opportunity employer
  • Opportunities for training, development, and recognition
  • Holistic well-being focus
  • Belonging to a global team and luxury environment
  • Fulltime
Read More
Arrow Right

Event Operations Manager- Banquets

Directs and motivates team while personally assisting in providing high quality ...
Location
Location
United States , Arlington
Salary
Salary:
59000.00 - 75000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years’ experience in event management, food and beverage, or related professional area
Job Responsibility
Job Responsibility
  • Directs and motivates team
  • Monitors financial and administrative responsibilities
  • Provides clear communications
  • Identifies training opportunities
  • Manages banquet operations
  • Leads banquet teams
  • Executes event services operations
  • Verifies exceptional customer service
  • Conducts human resources activities
What we offer
What we offer
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Event Operations Manager - Banquet

Directs and motivates team while personally assisting in providing high quality ...
Location
Location
United States , Los Angeles
Salary
Salary:
68000.00 - 85000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years’ experience in the event management, food and beverage, or related professional area
Job Responsibility
Job Responsibility
  • Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
  • Monitors and controls financial and administrative responsibilities including asset protection
  • Provides clear and concise communications to everyone having ownership in the success of the event
  • Identifies training opportunities and plans a strategy to accomplish goals
  • Projects supply needs for the department
  • Applies knowledge of all laws, as they relate to an event
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
  • Adheres to and reinforces all standards, policies, and procedures
  • Maintains established sanitation levels
  • Manages departmental inventories and maintains equipment
What we offer
What we offer
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Event Operations Manager

Directs and motivates team while personally assisting in providing high quality ...
Location
Location
United States , Washington, DC
Salary
Salary:
67000.00 - 85000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years’ experience in event management, food and beverage, or related professional area
Job Responsibility
Job Responsibility
  • Directs and motivates team
  • monitors financial and administrative responsibilities
  • provides clear communications
  • identifies training opportunities
  • manages banquet operations
  • leads banquet teams
  • executes event services operations
  • verifies exceptional customer service
  • conducts human resources activities
What we offer
What we offer
  • Bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy