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Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control.
Job Responsibility:
Manages the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time and as specified
Provides direct supervision of team members including scheduling and time keeping
Ensures billing is reviewed and approved by clients
Ensures daily equipment sheets are updated
Manages inventory control procedures
Attends BEO, Pre-Cons, and pre-production meetings as needed
Delegates tasks as appropriate
Reviews quotes and provides recommendations for cost efficiencies
Supervises and mentors operational staff for client satisfaction and revenue maximization
Provides outstanding customer service
Meets with guests onsite
Portrays a polished, professional image
Promotes a positive working environment
Hire, develop, lead and motivate a team
Promote and drive professional development and training
Manage human resource related issues
Effectively utilizes applicable company computer systems
Requirements:
High School Diploma is required
Bachelor’s degree is preferred
4+ years of audio visual and customer service/hospitality experience
2+ years of supervisory experience
Experience leading workflow and team members
Working knowledge of audio visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus