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We are currently looking for an Event Operations Manager to manage the traffic operations – external traffic, green field parking and event services – for a number of major venues and events across the South Central of England (e.g. Hampshire and Surrey). The ideal candidate will thrive in working in an outside environment, in a fast-paced exciting and dynamic sector; and will take pride in delivering an excellent service. Weekend working is likely to be a regular requirement, particularly over the Spring and Summer period. This is a permanent role. A full job description is available on request.
Job Responsibility:
Be responsible for the planning, delivery and review of all allocated events throughout the calendar year
Develop and nurture strong, effective and professional relationships with the client and other key operational contacts
Ensure that the Venue Operations Manuals, where applicable, are up to date and accurately reflect the duties and responsibilities of CSP
Provide line management to all reports with a focus on proactive mentoring, coaching, development, and team succession planning
Support the recruitment & resourcing team with the recruitment of CSP's (zero hours) frontline team
Requirements:
Previous relevant experience in an operational management position, preferably within a traffic management, events support service or related industry
Knowledge and experience of the events or comparable industries and strong commercial awareness
Experience of leading, managing and developing people
Able to communicate clearly across field-based teams, departments and stakeholders
A focus on excellent customer service
Nice to have:
Experience in providing multi-service delivery and a strong commercial awareness
What we offer:
Competitive salary
37.5 hour working week
Up to 25 days' holiday plus Bank/Public Holidays
Pension scheme with excellent employer contribution
Private Medical Insurance (after a qualifying period)
Life insurance at 4x salary
Access to salary sacrifice schemes
Range of valuable medical and practical support services through an external Employee Assistance provider