Event Operations Director

• Manages all event service, banquet and event technology operations and staff on a daily basis
• Works with management team to develop and implement business plan and long term strategies for event operations
• Establishes and monitors measurable goals for the department
• Champions all standards, policies and procedures in the Event Operations departments
• Oversees execution of event logistics for all events
• Oversees administrative processes associated with event phase of a function
• Ensures function space and corresponding heart of the house areas are cleaned and maintained
• Ensures furniture and equipment is maintained and inventory levels are kept
• Communicates and executes departmental and property emergency procedures and ensures staff are trained
• Participates in MVP audits and level certification for all technicians
• Ensures employees maintain required certification
• Assists with implementation and execution of all event related corporate initiatives and promotions
• Ensures department is working within budget and adjusts expenditures according to revenues
• Maintains awareness of current trends in event management and integrates into operation
• Reviews effectiveness of event operations annually and makes appropriate adjustments
• Consult with customers to determine objectives and requirements for events
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates positive atmosphere for guest relations
• Maintains customer satisfaction to insure retention and growth of business
• Leads execution of activities in Event Operations to support Event Management strategy
• Leads event management/operations meetings
• Coordinates Event Operations members of Event Delivery teams
• Works with culinary team to ensure compliance to food handling and sanitation standards
• Works with Human Resources to ensure compliance with all applicable laws and regulations
• Ensures regular, ongoing communication is happening in all areas of event operations
• Communicates effectively with property departments outside of Event Operations
• Maintains strong working relationship with guests/clients, vendors and competitors
• Reviews staffing levels to ensure guest service and operational needs are met
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
• Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures

• High school diploma or GED
• 4 years experience in event management, food and beverage, sales and marketing, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in event management, food and beverage, sales and marketing, or related professional area

Relocation Assistance Available