Event Manager Job at Marriott Bonvoy (London)

Job Description

Event Managers should take total responsibility for the successful production of assigned events and in house groups. They should manage the coordination with the sales team, ongoing customer correspondence and then execute a seamless turnover from the event management team to the operation. They should ensure that all hotel events are executed with consistent, high-level service throughout the pre and post event stage, maintaining and strengthening the reputation of Grosvenor House’s event operation. The role involves preparing all event documentation, the coordination of all event details with the appropriate hotel departments and total customer satisfaction. They should recognize opportunities to up-sell to the customer to maximize revenue opportunities.

Job Responsibility

Take total responsibility for the successful production of assigned events and in house groups
Manage the coordination with the sales team, ongoing customer correspondence and then execute a seamless turnover from the event management team to the operation
Ensure that all hotel events are executed with consistent, high-level service throughout the pre and post event stage, maintaining and strengthening the reputation of Grosvenor House’s event operation
Prepare all event documentation, the coordination of all event details with the appropriate hotel departments and total customer satisfaction
Recognize opportunities to up-sell to the customer to maximize revenue opportunities
Manages events and coordinates details to ensure high levels of service are achieved to guarantee a successful event
Handles all types of events, which could include a few very complex events, allocated at the discretion of the Director of Event Management
Coordinates and communicates verbally and in writing with the customer and hotel operations teams the details of the event
Ensures that events progress seamlessly by following established procedures, collaborating with other employees/departments, and ensuring accuracy
Greets customers during the event planning phase and hands-over to the Event Operations team for the execution of details
Ensures the operational team have all the information needed to make sure the customers expectations are met and exceeded
Ensures presence on the evening/day of any event, staying until the end of dinner service/carriages
Adheres to all standards, policies, and procedures
Effectively manages group room blocks and meeting space for assigned groups
Proactively identifies operational challenges associated with his/her group and works with the hotel associates and customer to solve these challenges and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design
Participates in customer site inspections and assists with the sales process as necessary
Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Promote awareness of brand image internally and externally
Where appropriate, upsell services with the intention of enhancing customer experience and revenue generation
Delivers excellent customer service throughout and encourages the same from other employees
Sets a positive example for guest relations
Consult with customers in order to determine objectives and requirements for events
Makes presence known to the customer through the entire event process
Oversees his/her customer experiences in the pre and post event stage
If necessary, responds to and handles guest problems and complaints
Uses personal judgment and technical expertise and experience to enhance the customer experience
Stays available to solve problems and/or suggest alternatives to previous arrangements
Interacts with guests to obtain feedback on product quality and service levels
Ensures hourly employees understand expectations and parameters for event activities

Requirements

Previous experience working in event operations preferred
Previous experience working in a sales or events office preferred
Good level of English essential
Right to work in the UK
Strong communication skills (verbal, listening, writing)
Personable, with strong interpersonal skills – the ability to build relationships with various stakeholders and team members across the hotel
Professional demeanour - makes a good first impression and represents the company in alignment with its values
Administrative and computer skills essential
Highly organized and efficient approach required
Creative and innovative problem solving and decision-making skills
Self-motivated with the ability to act without relying on guidance from others
Effective negotiation and influencing skills
Effective decision-making skills
Ability to multi-task and handle stress
Adaptability, and flexibility
Ability to maintain a high level of Integrity
Strong business acumen and focus on results
Strong leadership skills
Technical acumen: Event planning, event operational working knowledge of standards and procedures for meeting room set ups, table configurations, staging etc.

What we offer

An opportunity to be part of an award-winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
20% off across food and beverage outlets in Marriott properties worldwide
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
23 days holidays (excluding 8 Bank Holidays)
Workplace Pension Scheme & Life assurance
Meals on duty, uniform provided and laundered free of charge
World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented, award winning and experienced hospitality professionals

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