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The Event Manager is responsible for preparing all event documentation and coordinating with Sales department, and Clients to ensure consistent, high level service throughout pre-event, event and post-event phases of venue events. Ensures their venue events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Job Responsibility:
Managing Event Logistics and Operations
Ensuring and Providing Exceptional Customer Service
Leading Event Management Teams
Supporting and Coordinating with the Sales and Marketing Function
Conducting Human Resources Activities
Requirements:
Professional attitude and behavior (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative and organization)
Focused on customer service
Good interpersonal skills
Attention to detail and quality
Judgment, negotiation and decision making skills
Ethics and integrity
Creativity and bringing new ideas to service delivery
Minimum 3 years experience in a similar position in the hotel industry or related field
Degree in hotel management (an asset)
Excellent knowledge of the tourism industry, as well as the establishment's products and services
Knowledge of job-related software (an asset): Word, Excel, Outlook, CI/TY, Social Table, PMS/Marsha