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The Event Manager is responsible for providing professional client support in the planning, organization, and management of events within the facility. Monitors the coordination of these events, and all event coordination tasks after events are contracted through conclusion. Interacts with clients, facility staff, in-house concessionaires, and related personnel.
Job Responsibility:
Establishes and maintains contact with client upon assignment of an event
Serves as primary liaison between clients and facility departments
Maintain rapport with clients, their associates, service suppliers, and building staff insuring the highest level of customer service
Meets with and guides clients to plan and organize assigned events and interprets, explains, and implements contract provisions, facility rules, regulations, policies, and procedures
Coordinates activities with various service contractors for assigned events
Keeps clients informed as to the status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, and event timelines
Secures/coordinates pertinent event information for the most effective use of the facility including room set-ups, utility requirements, audio-visual needs, appropriate security, and other staffing
Produces computer generated floor plans and determines facility equipment requirements
Provide clear, concise, and timely communication of detailed event requirements to facility departments on a timely basis
Prepares cost estimates and monitors final billing
Participates in weekly production meetings to review upcoming event details with all building departments
Required to work irregular schedule including nights, weekends, and holidays to accommodate business and client needs in the facility
Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within ten feet – i.e., smiling, saying “Good Day,” or helping when needed
Must feel comfortable when around large groups or speaking to a guest, as needed
Understands the importance of providing customer service and in understanding of “The Magic is in the Details”
Requirements:
Minimum of 2 years of experience in the hospitality field or a related field is preferred
Good customer service skills and cheerful outlook
Flexibility and ability to prioritize responsibilities in an ever-changing work environment are critical
Ability to work weekends and evenings
Customer service driven and conscientious with excellent interpersonal skills
Excellent oral and written communication skills
Demonstrated ability to handle multiple tasks and engagement with customers and guests with minimum instruction
Sound organizational, planning and computer skills
Ability to prioritize multiple projects
Ability to demonstrate critical thinking skills
Professional appearance and strong work ethic
Ability to interact with all types of people in a polite and courteous manner