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The Event Manager provides professional client service support in planning, organizing, and managing events within the facility. This role includes monitoring event logistics and coordinating all tasks from the time events are booked through to their successful conclusion.
Job Responsibility:
Oversee all aspects of facility operations related to events
Meet with client groups to plan and organize assigned meetings and events
Coordinate activities with various service contractors for assigned meetings and events
Guide clients in event preparation by interpreting and explaining contract provisions, policies, and procedures
Keep clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
Prepare cost estimates and monitor final billing
Assist in budgeting and preparing invoices detailing services provided
Provide clear, concise, and timely communication of detailed requirements to operational departments
Assist in scheduling operational setups to meet equipment and service needs
Monitor and supervise facility setups as needed
Assist in training internal staff as required
Serve as the primary liaison between clients and facility departments
Monitor in-house events, maintaining close contact with clients and facility staff to ensure successful outcomes
Follow up on all client requests, concerns, and issues promptly
Attend planning, organizational, and other event-related facility meetings to support operations
Requirements:
Bachelor's Degree preferred
Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc.
Excellent verbal and written skills needed
Excellent organizational, planning, and interpersonal skills
Ability to prioritize multiple projects
Demonstrate problem-solving and communication skills
Professional presentation, appearance, and work ethic
Demonstrated success working in a fast-paced environment
Maintains a positive and professional image and builds and effective rapport with clients
Proficient in Microsoft Office Suite programs, particularly Microsoft Word, Excel, and Power Point
Ability to work under limited supervision and to interact with all levels of staff including management
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays
Nice to have:
AutoCAD or comparable diagram drafting software a plus
Momentus Elite (VenueOps) or comparable event planning software a plus