Event Manager, Conference Services Job at Four Seasons (Naples, Florida)

Conference Services Manager

Provide the highest levels of customer service to internal partners and external...

Location

United States , Austin

Salary:

31.55 - 39.43 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ability to provide the highest levels of customer service
Excellent time management, self-motivation, and organizational skills
Keen focus on details
Willingness and ability to attend customer functions as needed
Ability to work varying schedules and at varying locations
Ability to work independently and with minimal direct supervision
Ability to work in a team environment as a team leader
Ability to meet goals and performance metrics
Commitment to career development
Ability to carry out reasonable requests by Management

Job Responsibility

Provide the highest levels of customer service to internal partners and external clients
Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business
Respond in a quick, timely, and professional manner to all internal partners and external customers
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications
Prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details
Work with internal and external partners to accurately forecast group rooms and F & B revenues
Gain knowledge of hotel's food and beverage products, pricing and presentation
Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.)

What we offer

Medical/dental/vision plans
Life insurance
ST/LT disability options
401K options
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development
Career advancement opportunities

Fulltime

Catering and Conference Services Manager - Corporate

Under the general guidelines of the Director of CCS or any other authorized by t...

Location

Qatar , Doha

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Customer Service Management, or related field
MBA or relevant master's degree preferred
3+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics
Strong leadership skills with the ability to motivate and develop high-performing teams
Outstanding communication and presentation skills
Ability to work effectively in a fast-paced, dynamic environment
Fluency in English
Arabic language skills are highly desirable

Job Responsibility

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts
sign for the hotel and obtain customer signature to close the transaction
Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis

Fulltime

Conference Services Manager

Coordinates all requirements for various conference groups booked by the Sales D...

Location

United States of America , Atlanta

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Education preferred
2-3 years previous catering and/or banquet assistant manager/captain experience
Excellent reading, writing and oral proficiency in the English language
High level of creativity
Attention to detail
Ability to handle multiple tasks and make decisions in a fast paced client driven environment
Ability to work long and irregular hours, weekends and evenings
Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet
Basic knowledge of audio-visual equipment and Internet technology – helpful

Job Responsibility

Coordinates all requirements for various conference groups booked by the Sales Department
Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process
Communicates the needs and expectations of the client with all departments in the hotel
Ensures successful execution of group and client satisfaction
Negotiate with clients through the use of creative and attractive menu presentations and event proposals
Conduct property tours and entertain planners of meetings, social events, and weddings
Plan and/or attend and/or participate in meetings with hotel staff and clients
Coordinate with the Sales Department and Catering to ensure proper utilization of function space to yield maximum revenues
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling
Supervise the execution of banquet events

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted rates for Marta and/or Parking

Fulltime

Conference Services Manager

The Conference Services Manager will be responsible for servicing groups and nur...

Location

United States

Salary:

69000.00 - 71000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 07, 2026

Requirements

Previous Event Management experience of 2+ years with Marriott experience is preferred.
Flexible and long hours sometimes required
Must be able to lift and/or carry up to 50 pounds
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Must possess excellent communication, follow-up, and organizational skills
Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals
Must be proactive and have a creative, positive, and focused approach
Understand the mission, vision, and goals of the hotel

Job Responsibility

Oversee all aspects of meetings, conventions, group activities, and related logistics to ensure successful event execution and client satisfaction
Execute and support the operational aspects of business booked
Be main point of contact for clients throughout the pre-planning phase and onsite at the time of the event
Build and maintain strong relationships with key accounts, vendors, local influencers, and clients to drive catering business growth
Create and present promotional, up-sell, and enhancement strategies to address need periods, maximize event bookings, and drive revenue
Maintain accurate, organized, and up-to-date files, develop customer profiles, and manage trace systems for superior service and follow-up
Prepare resumes, Banquet Event Orders (BEOs), and lead pre-conference and staff meetings, ensuring all event requirements are clearly communicated
Carry out supervisory responsibilities, foster teamwork, and promote a professional, courteous, and ethical work environment across departments
Maintain knowledge of and comply with departmental policies, service procedures, brand standards,4 Keys service standards, and safety and security procedures
Perform all additional duties as assigned by management

Fulltime

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Conference Services Manager

Four Seasons Hotel Silicon Valley is currently looking for a Conference Services...

Location

United States of America , East Palo Alto

Salary:

75000.00 - 90000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Flexible work hours to include weekends and holidays in order to meet the demands of a 24 hour operation
Excellent communication skills in all aspects: verbal, written and non-verbal
Previous experience in catering sales and/or conference services in a luxury environment preferred
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Job Responsibility

To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a conference/meeting resume
Prepare resumes for groups and review all details in weekly Staff Meeting
Adhere to the Catering and Conference Services Department’s standard operating procedures
Help establish and maintain Hotel’s marketplace position at the city’s most elite venue within social and corporate communities
Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol
Ensure all site inspections and client visits to the Hotel are successful by planning carefully and communicating accurate details in advance to all departments
Proactively achieve consistently high Qualtrics scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met
Ensure all current and future client accounts are serviced in accordance with hotel standards
Communicate with Food & Beverage Managers for all related banquet functions, and communicate client requests to relevant departments
Ensure banquet event orders are accurate and provide all relevant information to departments concerned in a timely manner

What we offer

Eligible for a competitive bonus
Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Fulltime

Conference Services Manager

Negotiate with clients through the use of creative and attractive menu presentat...

Location

United States of America , St. Louis

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Two to three years experience directly related to hotel conference services
A college degree/CMP Certification is preferred
Strong organizational, attention to detail and interpersonal skills
Ability to prioritize and adapt to the changing needs of the operation
Solid work ethic, good business acumen and a passion for service
Ability to multitask with a high level of creativity
Irregular hours to include weekends and evenings should be expected
Some travel is required for training, conferences and special events

Job Responsibility

Negotiate with clients through the use of creative and attractive menu presentations and event proposals
Coordinate with the Sales Managers to ensure proper utilization of function space to yield maximum revenues
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication
Supervise the execution of banquet events in conjunction with Banquet Team
Serve as a primary point of contact for corporate conferences, meetings, professional teams & entertainment once contracted through post-event follow-up
Plan and/or attend and/or participate in meetings with hotel staff and clients
Comply with Four Seasons standards for conference services
Make timely and impromptu decisions which balance client's needs with the financial, safety, and staffing goals of the hotel
Find solutions to the inevitable challenges and glitches that arise while groups are on property
Maintain knowledge of hotel facilities, capabilities, and dimensions of meeting space and basic operational needs of all operating departments

What we offer

Lucrative salary
Medical, Dental, Vision and 401K with employer matching all starting at 30 days
Time off plans starting at day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Conference Services Manager

Location

United States of America , San Francisco

Salary:

80000.00 - 82400.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably specializing in Events/Hotel Management or equivalent experience is required
Previous experience in Catering & Conference Services is preferred
Exceptional time management skills to client and hotel deadlines
Forward thinking to exceed the purpose and vision of all assigned programs
Teamwork is the cornerstone within the division and throughout our engagement with the hotel operation
Successful candidate must possess legal work authorization in the United States.

Job Responsibility

Coordinates all requirements for various conference groups booked by the Sales team and ensures successful execution of group and client satisfaction
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
Supervise the execution of banquet events
Review all function space with Banquet Manager and when necessary head house attendant
Ensure satisfaction of client at the outset of all events
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

What we offer

Market-leading benefits (Medical, Dental, Vision)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Seasonal Task Force opportunities
Employee engagement at all levels
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Conference Services Manager

Join a renowned hospitality organization recognized for delivering exceptional c...

Location

United States , Chicago

Salary:

80000.00 - 90000.00 USD / Year

Goodwin Recruiting

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Hospitality Management, Business, or related field preferred
Minimum 5 years of progressive experience in conference services, catering, or event management within a full-service, upscale, high-volume resort or hotel environment
Strong leadership, organizational, and time management skills
Exceptional verbal and written communication abilities
Demonstrated problem-solving skills and ability to manage multiple events simultaneously
Financial acumen with experience analyzing event revenue and controlling costs
Proficient in hospitality CRM systems and Microsoft Office applications

Job Responsibility

Oversee the seamless transition from Sales to Operations through detailed planning and communication
Serve as the primary liaison among Sales, Operations, Food & Beverage teams, and clients to ensure flawless event execution
Maximize group revenue, upselling food & beverage and ancillary services
Monitor group room block pickup, cut-off dates, billing, and financial outcomes
Lead, train, and mentor Conference Services Managers, Coordinators, and Interns
Ensure the accuracy of Banquet Event Orders (BEOs), group resumes, event documentation, and reporting
Attend and lead key meetings (pre-convention, BEO, post-event) to deliver successful events
Track budgets, deposits, billing, and final payments for all group events

What we offer

Generous base salary and bonus
Comprehensive health insurance
401(k) with company match
Paid time off (PTO)
Relocation assistance, plus free housing and meals
Supportive, professional culture with opportunities for leadership growth

Fulltime

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Event Manager, Conference Services

Job Description

Job Responsibility

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