Event Management Operations Analyst Job at The Muse

Event Management Operations Analyst

Event Management Operations Analyst Gas Power Services Location: Italy, Abu Dhab...

Location

United Arab Emirates; Italy; United States , Abu Dhabi

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

Experience in service operations, project execution, or operational excellence in a complex industrial or energy environment
A track record of working across teams to deliver measurable improvements in performance
Confidence using operational concepts such as scoping, job costing, billing processes, estimated completion, and cost control
Experience working with digital systems, such as enterprise resource planning platforms, service management tools, or other business software
Strong English communication skills, both written and spoken

Job Responsibility

Design, track, and follow up on key performance indicators that align with team and business goals
Identify trends, trigger alerts when performance moves outside agreed thresholds, and support timely action
Help improve outage planning, handoffs, scope management, and execution rhythms across the outage lifecycle
Support management operating reviews and help drive corrective actions based on performance trends and root-cause analysis
Build and maintain clear, practical dashboards using business intelligence tools such as Power BI
Automate recurring reports and data workflows to reduce manual effort and improve efficiency
Support the rollout of standard work practices across regions and functions, working with frontline teams and regional stakeholders
Help develop quality work instructions and standard work instructions through cross-functional collaboration
Lead structured problem-solving efforts to identify root causes and deliver lasting fixes
Support internal communications, including training materials and newsletters, to help teams stay aligned and informed

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Event Management Operations Analyst

You are looking for a role where you can turn operational data into action, impr...

Location

United States , Sebring

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

Experience in service operations, project execution, or operational excellence in a complex industrial or energy environment
A track record of working across teams to deliver measurable improvements in performance
Confidence using operational concepts such as scoping, job costing, billing processes, estimated completion, and cost control
Experience working with digital systems, such as enterprise resource planning platforms, service management tools, or other business software
Strong English communication skills, both written and spoken

Job Responsibility

Design, track, and follow up on key performance indicators that align with team and business goals
Identify trends, trigger alerts when performance moves outside agreed thresholds, and support timely action
Help improve outage planning, handoffs, scope management, and execution rhythms across the outage lifecycle
Support management operating reviews and help drive corrective actions based on performance trends and root-cause analysis
Build and maintain clear, practical dashboards using business intelligence tools such as Power BI
Automate recurring reports and data workflows to reduce manual effort and improve efficiency
Support the rollout of standard work practices across regions and functions, working with frontline teams and regional stakeholders
Help develop quality work instructions and standard work instructions through cross-functional collaboration
Lead structured problem-solving efforts to identify root causes and deliver lasting fixes
Support internal communications, including training materials and newsletters, to help teams stay aligned and informed

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Business Analyst - Event Management

Develops and maintains an in-depth working knowledge of the affected departments...

Location

United States

Salary:

79000.00 - 106000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Information Systems, Computer Science or a related area
minimum of 5 years' experience in Information Systems, Data Management or related professional area
OR 4-year degree from an accredited university in Information Systems, Computer Science or a related major
minimum of 3 years' experience in Information Systems, Data Management or related professional area

Job Responsibility

Develops and maintains an in-depth working knowledge of the affected departments, business functions, policies and procedures as it relates to the Daylight System and verifies that the users properly maintain information for continuous data integrity
Maintains up-to-date education and working knowledge of the Daylight procedures and enhancements in order to develop, conduct and manage front-line support and training for the Key Operators and staff members in each department utilizing the system
Manages forecasting and tracking of revenues through Daylight, including but not limited to, Forecasts, Reforecasts, Actuals Reports, Catering Pace, Revenue adjustments, Concessions, Banquet Closing Report and assure SOX compliance
Leads the creation and maintenance of SSTs for Conference Services and work with sister properties and Corporate to create and maintain brand standards regarding the interaction with Daylight
Drives the guidance, training and orientation of employees in understanding Daylight performance of their operations and provides business decision support by analyzing performance data
Coordinates Banquet Event Order, Event Order and Convention Resume processes to verify appropriate Items & Instructions and merge documents are used in Daylight and verifies timely and accurate information is distributed
Drives Conference Services involvement in auxiliary systems that affect customer interaction such as My Meeting Planner, Event Boards and Floor Planners
Verifies that daily backups, end user reporting tools and data are being performed and verified
Functions as primary Daylight System liaison between Property and Corporate leadership and takes active, hands-on approach in the implementation, testing and training of all system changes and updates
Provides full scope support while using overall hotel knowledge to envision interaction/interface needs and future potential pf the Daylight System as it relates to the company as a whole

Fulltime

Senior Analyst, International Event Operations

Reporting to the Director, International B2B Events & Experiences, the Senior An...

Location

United Kingdom , London

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Significant experience in marketing operations, event management, customer-facing marketing, or a related field
Strong understanding of process management, governance, and risk mitigation in a matrixed environment
Exceptional project management skills with strong attention to detail and follow-through
Highly motivated and action-oriented, with the ability to manage multiple priorities and adapt in real time
Strong professional presence and interpersonal skills with the ability to collaborate and influence across teams
Excellent written and verbal communication skills
Demonstrated ability to handle sensitive information with discretion and operate with the highest level of integrity
University degree or equivalent experience
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions

Job Responsibility

Oversee key operational processes to ensure International B2B event programs are delivered efficiently, compliantly, and in accordance with enterprise risk standards
Partner closely with Operational Excellence and Compliance teams to implement and manage process controls that mitigate brand, financial, and reputational risk
Maintain documentation, governance frameworks, and audit-ready processes across the event portfolio
Lead third-party engagement processes, ensuring all suppliers and agencies are properly onboarded and compliant with enterprise requirements
Manage ongoing supplier oversight, including annual reviews, documentation tracking, and risk assessments
Manage and continuously evolve International B2B Events Center of Excellence resources, including the Experiential Toolkit supporting approximately 20+ customer events annually
Identify process improvement opportunities and implement enhancements that streamline execution and improve team efficiency
Serve as a trusted operational partner to the broader events team, proactively identifying risks and solutions

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Senior Analyst, US Event Operations

The B2B Events & Experiences team leads the strategy, design, and execution of h...

Location

United States , New York

Salary:

78000.00 - 124750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

3+ years of experience in marketing operations, event management, customer-facing marketing, or a related field
Strong understanding of process management, governance, and risk mitigation in a matrixed environment
Exceptional project management skills with strong attention to detail and follow-through
Highly motivated and action-oriented, with the ability to manage multiple priorities and adapt in real time
Strong professional presence and interpersonal skills with the ability to collaborate and influence across teams
Excellent written and verbal communication skills
Demonstrated ability to handle sensitive information with discretion and operate with the highest level of integrity
Bachelor’s degree required

Job Responsibility

Oversee key operational processes to ensure US B2B event programs are delivered efficiently, compliantly, and in accordance with enterprise risk standards
Partner closely with Operational Excellence and Compliance teams to implement and manage process controls that mitigate brand, financial, and reputational risk
Maintain documentation, governance frameworks, and audit-ready processes across the event portfolio
Lead third-party engagement processes, ensuring all suppliers and agencies are properly onboarded and compliant with enterprise requirements
Manage ongoing supplier oversight, including annual reviews, documentation tracking, and risk assessments
Manage and continuously evolve US B2B Events Center of Excellence resources, including the Experiential Toolkit supporting approximately 50+ customer events annually
Identify process improvement opportunities and implement enhancements that streamline execution and improve team efficiency
Serve as a trusted operational partner to the broader events team, proactively identifying risks and solutions

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

People Experience and Operations Assistant Analyst (Talent Management and Learning)

People Experience and Operations Assistant Analyst (Talent Management and Lea...

Location

Egypt , New Cairo

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

1-2 year of experience in Talent Management and Learning activation
HR Shared Services process and SLA management
Process management and continuous improvement with a focus on optimization and productivity
Technical / Functional Skills & Knowledge of HR Tools and Interface
Very good English language skills

Job Responsibility

Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Manage escalation and take ownership for ultimate issue resolution
Ensure continuous and timely knowledge management platform update
Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard
Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population
Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timlines with the BU
Provide monthly reports for designated stakeholders
Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets
Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams

Fulltime

Operations Analyst – System Operations

The Operations Analyst – System Operations provides technical and functional rep...

Location

United States , Tucker

Salary:

65200.00 - 135200.00 USD / Year

Georgia System Operations

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
Strong knowledge of Microsoft Office applications
Power/Electric Utility industry experience not required but beneficial
Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred
BESCA Certification Required - Bulk Electric System Cyber Authorized
Proficiency in project management, and business process/reporting improvement
Strong Experience with Microsoft Office Suite
Familiar with project management tools, documentation standards, and reporting practices
In-depth understanding of data and program security best practices
Hands-on experience with security tools and compliance requirements

Job Responsibility

Governance, Compliance & Policy Leadership (30%): Reporting in support of safe, reliable and regulatory compliant system operations
Leading the development and maintenance of critical operational policies and documents
Providing training to Associates and Members
Ensuring work products meet NERC/FERC or internal standards
Operational Systems & Data Integrity (20%): Ensuring the source of truth is accurate
Research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery
Resource Coordination & Real-Time Support (15%): Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities
Project Management & Performance Monitoring (20%): Monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion
Interacting with management/executive levels regarding project status and operational health
Strategic Analysis & Administrative Leadership (15%): Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership

What we offer

Comprehensive medical, dental, and vision coverage
Strong retirement program
Career development
Flexible work schedules
Focus on wellness

Fulltime

New

Customer Operations Analyst

Location

Portugal , Porto

Salary:

Not provided

EDP

Expiration Date

July 06, 2026

Requirements

Knowledge of pre-litigation procedures, from initial contact with clients and the negotiation of payment plans to the preparation of cases for potential legal proceedings
Experience in debt management, debt collection or credit recovery, preferably in a business context
Monitoring of legal proceedings
Ability to analyse the debt portfolio, prioritise cases and monitor key performance indicators
Good oral and written communication skills, with the ability to interact with clients, internal departments and external organisations, and to respond to complaints
Negotiation skills
Knowledge of SAP
Proficiency in Excel for analysis, monitoring and reporting
Results-oriented and able to meet deadlines
Knowledge of the legal framework relating to the national electricity system, in particular regarding the unauthorised use of electricity

Job Responsibility

Monitor judicial and extrajudicial proceedings
Manage and monitor debt portfolios, ensuring cases are prioritised according to age, amount owed, client profile and associated risk
Contacting clients to facilitate debt settlement through direct negotiation, payment agreements or other appropriate solutions, ensuring that corporate systems are correctly updated
Preparing cases for litigation, ensuring the collection, validation and organisation of all necessary information
Monitor compliance with payment agreements and propose corrective actions in the event of non-compliance
Identify opportunities for improvement in collection processes, debt management and referral to litigation
Ensure compliance with internal procedures, defined deadlines and the principles of confidentiality, rigour and appropriate treatment of clients

Fulltime

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Event Management Operations Analyst

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