Event General Manager

• Oversee on-site management and operations of the experience
• Develop and implement a smooth daily operational flow and maintain experience standards
• Coordinate schedules for staff, vendors, tech, security, parking, etc., within budget, including daily break schedules
• Help brainstorm and implement methods of optimizing operational and staffing costs
• Set up and manage systems for stock handling and storage
• Manage stock levels and ordering of supplies
• Coordinate laundering of staff uniforms
• Execute and manage weatherization plans
• Coordinate and optimize shuttle services between parking and venue
• Ensure cleanliness and safety of the venue
• Maintain operational budget control
• Work with Fever’s Production team to maintain the quality of the show
• Train all staff members and manage suppliers as needed
• Communicate daily with venue staff and leadership
• Manage and report staff payroll
• Act as liaison between venue, partners, and Fever
• Help Load-In, Organize, and Maintain our Back of House, Production Village, and Crew Break Areas
• Weekly reporting to management on issues and updates, including nightly GM reports to production staff
• Act as authoritative point of contact for guests, neighbors, vendors, and venue
• Handle guestlist and assist with check-in procedures, when necessary
• Respond to guest issues, special requests, and escalations
• Ensure high-quality guest experience from arrival to departure
• Escalate any necessary guest experiences to the production team

• 3+ years of previous experience in a management position for an experiential pop-up event, amusement park, or hospitality establishment with high foot traffic
• highly motivated and with a high energy profile
• strong leader used to engaging with the public and managing staff
• can work autonomously and at your initiative
• excellent communication skills
• legally allowed to work in the US
• based in the greater Philadelphia area, and comfortable traveling to Jenkintown
• MUST be comfortable working outdoors in varying weather conditions such as snow, rain, and cold

Preferred fluent in Spanish, but not a requirement