Event General Manager

• Manage group bookings strategy and execution, including closing to inbound leads and conducting outbound lead generation efforts in the market
• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences)
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts
• Act as the public face of the venue, ensuring brand consistency and excellence in execution
• Lead day-to-day venue operations, ensuring a smooth, safe, and high-quality guest experience across all sessions
• Manage, schedule, and delegate responsibilities to on-site staff
• run sessions as needed to lead by example in this hands-on role
• Conduct staff briefings and communicate updates from management to the team
• Support onboarding, training, and mentoring of new team members
• Coordinate staffing and vendor schedules (ambassadors, managers, security, parking, tech, and external vendors) within budget
• Manage staff payroll, ensure accurate timecards, and complete daily and weekly staff reporting
• Implement and uphold safety procedures, weatherization plans, and compliance with all local, state, and federal regulations
• Act as the liaison between the venue, partners, and Fever, working closely with the Producer and Project Manager to maintain show quality throughout the run
• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability
• Oversee inventory control and reorder supplies, as needed

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• Comfort in driving group sales efforts, including responding to inbounds and driving outbound efforts
• An understanding of budgeting and controlling expenses and retail operations, including the ability to diligently track ongoing expenses
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills
• ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time
• moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite (e.g., sheets / excel)
• Strong commitment to equity, diversity, inclusion and accessibility
• with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

• Encouraged to have knowledge of live entertainment and a certain passion for the brand
• live events and/or theme park experience is a plus

attractive bonus component on top for strong performance