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The University of Wisconsin-Madison is a prestigious public research university recognized nationwide for its commitment to excellence in teaching, research, outreach, and community engagement. As part of its mission, UW-Madison fosters an inclusive and welcoming environment where diversity is celebrated as a source of strength, creativity, and innovation. Located in Madison, Wisconsin, the university serves as a vibrant hub for students, faculty, and staff from diverse backgrounds, all contributing to a dynamic academic and social community. UW-Madison offers a range of programs and initiatives dedicated to advancing knowledge and serving society locally, nationally, and globally.
Job Responsibility:
Monitor and process event-related transactions and event data and records
greet customers and guests, assist with registration, answer questions, and refer complex issues to appropriate entities
communicate with customers to determine event details and requirements, evaluate requests, recommend service plans and pricing, and provide status updates
assist with planning and creation of promotional materials and resources for events
schedule logistics and secure resources for all aspects of events including space, vendors, and staff
coordinate details and resolve operational issues
Requirements:
minimum of one year professional experience in event coordination and/or event management
experience working directly with customers and providing customer service in-person, via telephone, and/or via email
bachelor's degree preferred
ability to manage multiple priorities
strong communication skills
knowledge of event management software platforms preferred
familiarity with event management software platforms such as EMS, Mazevo, 25Live preferred
strong organizational skills and ability to manage multiple events and priorities simultaneously
excellent interpersonal communication skills with a customer service mindset
demonstrated ability to work collaboratively with a wide array of customers and stakeholders
Nice to have:
bachelor's degree
knowledge of event management software platforms preferred
familiarity with event management software platforms such as EMS, Mazevo, 25Live preferred