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Provides professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion.
Job Responsibility:
Manages all events inclusive of full exhibit hall /Municipal Auditorium (primarily SCC)
Advises, guides, counsels and meets with assigned clients as necessary regarding all event details and logistics
Gathers and organizes all information pertinent to the event such as scheduled and meeting room requirements
Advises clients on the operational procedures, policies, rules and regulations and deadlines of the facility
Quotes prices for operational and labor services not specified in the Event License Agreement
Provides clear, concise, and timely communication of detailed requirements to the operational department
Process last-minute changes requested by clients and alerts internal departments and/or service contractors as necessary
Must be present during the execution of the event and serve as manager on duty as required
Coordinate, schedule and host weekly upcoming meetings
Provides creation of preliminary event estimates and other information requested by clients prior to the event being held
Supervises staff and oversees all aspects of facility operations related to events
Meets with client groups to plan and organize assigned meetings and/or events
Coordinates activities with the various service contractors for assigned meetings and/or events
Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures
Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
Prepares cost estimates and monitors final billing
Provides clear, concise, and timely communication of detailed requirements to operational departments
Assists in scheduling operational set-ups to provide equipment or services needs
Monitors and supervises facility set-up when necessary
Assists in training event services staff
Serves as primary liaison between clients and facility departments
Prepares and distributes to client and internal department in a timely manner and event document detailing all information required for the execution of the event
Maintains documentation of all contracts and correspondence related to definite sales accounts
Accurately input and update all information pertinent to definite sales accounts into Venue Ops
Prepares reviews and completes final event settlements