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Event Concierge position at The Ritz-Carlton Key Biscayne Miami. The role involves meeting group coordinators, analyzing banquet event orders, fulfilling special arrangements, and ensuring compliance with all arrangements. The position requires adherence to company standards, safety policies, and delivering the Gold Standards of The Ritz-Carlton. The job is part of Marriott International's portfolio and focuses on creating exceptional guest experiences in luxury hospitality.
Job Responsibility:
Meet group coordinator/host(ess) prior to functions and make introductions
Ensure all arrangements are agreeable
Read and analyze banquet event order to gather guest information
Determine proper set up, timeline, specific guest needs, buffets, action stations
Respond to and try to fulfill any special banquet event arrangements
Follow up on special banquet event arrangements to ensure compliance
Welcome and acknowledge all guests according to company standards
Thank guests with genuine appreciation
Perform other reasonable job duties as requested by Supervisors
Requirements:
High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to read and analyze banquet event orders
Ability to respond to and fulfill special banquet event arrangements
Ability to follow all company and safety policies
Ability to report accidents and unsafe conditions
Ability to complete safety training
Ability to maintain professional uniform and appearance
Ability to maintain confidentiality
Ability to welcome and acknowledge guests
Ability to anticipate and address guest service needs
Ability to speak using clear and professional language
Ability to answer telephones with appropriate etiquette
Ability to develop positive working relationships
Ability to support team goals
Ability to adhere to quality standards
Ability to read and visually verify information in various formats
Ability to visually inspect tools and equipment
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects up to 25 pounds
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces
Ability to move up and down stairs and service ramps
Ability to reach overhead and below knees, including bending, twisting, pulling, and stooping
What we offer:
Chance to be proud of the work you do and who you work with
Opportunity to learn and exemplify Gold Standards (Employee Promise, Credo, Service Values)
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