Event Concierge Job at Pyramid Global Hospitality (Westlake)

Office Coordinator & Concierge

Are you passionate about client service and creating memorable experiences? Our ...

Location

United Kingdom , City of London

Salary:

35000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Educated to degree level or equivalent
A friendly, personable, professional, team player, with a passion for customer service
Previous experience within a similar role is desirable
Excellent organisational and communication skills
The ability to multitask effectively in a fast paced environment
A proactive attitude and willingness to go the extra mile

Job Responsibility

Warmly greet and assist members and guests upon arrival into the building and events
Provide exceptional customer service, dealing with any inquiries and resolving issues promptly
Manage bookings for events, meetings, and spaces within the hall
Collaborate with the events team to ensure seamless execution of all activities
Uphold security protocols and ensure the safety of guests and staff
Share knowledge about the organisation and its offerings to enhance member experience
Support the senior team with maintenance and facilities duties
Daily administrative and secretarial tasks, to support the wider team

What we offer

Be part of a modern organisation that values education and philanthropy
Based in the heart of the City, in a historical site, close to Bank tube station
Enjoy a supportive and collaborative work environment, working closely with a passionate and like-minded talented team
Opportunities for professional development and career growth
Competitive salary and benefits package

Fulltime

Office Coordinator & Concierge

Are you passionate about client service and creating memorable experiences? Our ...

Location

United Kingdom , City of London

Salary:

45000.00 - 48000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Educated to degree level or equivalent
A friendly, personable, professional, team player, with a passion for customer service
MUST have previous high-end/luxury hospitality experience
Excellent organisational and communication skills
The ability to multitask effectively in a fast paced environment
A proactive attitude and willingness to go the extra mile

Job Responsibility

Warmly greet and assist members and guests upon arrival into the building and events
Provide exceptional customer service, dealing with any inquiries and resolving issues promptly
Manage bookings for events, meetings, and spaces within the hall
Collaborate with the events team to ensure seamless execution of all activities
Uphold security protocols and ensure the safety of guests and staff
Share knowledge about the organisation and its offerings to enhance member experience
Support the senior team with maintenance and facilities duties
Daily administrative and secretarial tasks, to support the wider team

What we offer

Be part of a modern organisation that values education and philanthropy
Based in the heart of the City, in a historical site, close to Bank tube station
Enjoy a supportive and collaborative work environment, working closely with a passionate and like-minded talented team
Opportunities for professional development and career growth
Competitive salary and benefits package

Fulltime

Concierge Events Partnership Executive

The Events Partnership Executive will support the development and delivery of a ...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Excellent planning, organisational, and time-management skills, with the ability to manage multiple priorities and deadlines simultaneously
Exceptional attention to detail, ensuring accuracy and high standards across all aspects of work
Proven experience in planning, coordinating, and delivering events from concept through to execution
Highly motivated, proactive, and results-driven, with a strong desire to succeed both individually and as part of a team
A genuine passion for the brand, with the ability to act as a brand ambassador at all times
Strong interpersonal, written, and verbal communication skills, with demonstrable customer-facing experience
Commercially aware and sales-focused
High level of computer literacy, with advanced proficiency in Microsoft Excel
Strong understanding of the premium/luxury marketplace and the expectations of high-value customers
Full UK driving licence and use of own vehicle

Job Responsibility

Provide comprehensive operational support across the full event lifecycle, from initial partnership agreements and planning through to on-site delivery and post-event wash-up
A highly functional operationally, proactively identifying potential risks or issues before they arise and ensuring robust contingency plans, logistics, and resources are in place to resolve challenges swiftly and effectively
Develop, implement, and continuously improve operational protocols, processes, and ways of working
constructively challenge thinking, decisions, and established processes to drive efficiency, quality, and best practice
Serve as the primary on-site representative and “Face of Fortnum’s” at events, confidently engaging with customers, clients, partners, and stakeholders while upholding brand values, service standards, and reputation at all times
Demonstrate exceptional organisational, time management, and project management capabilities, ensuring multiple workstreams are prioritised and delivered accurately, on time, and to a consistently high standard
Take full end-to-end ownership of assigned projects, working autonomously while remaining accountable for planning, execution, delivery, and evaluation of outcomes
Coordinate operational aspects of event delivery, collaborating closely with internal teams and external suppliers to ensure seamless execution, clear communication, and alignment to agreed objectives
Ensure all operations are executed with sustainability at the forefront of our thinking
Management of day-to-day administrative duties

What we offer

A competitive salary
Annual discretionary bonus
A generous store and restaurant discount
A subsidised staff restaurant which uses Fortnum’s ingredients
25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
Excellent pension scheme
Invitation to our annual staff party
Additional annual leave and incredible gifts once you’ve been with us for 5 years

Fulltime

New

Guest Services Ambassador

The Guest Service Ambassador delivers exceptional front-of-house hospitality, cr...

Location

Australia , Melbourne

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Corporate office experience
hospitality or retail background advantageous
proven exceptional service delivery in fast-paced environments with strong problem-solving abilities
highly organised with effective prioritisation, multitasking, and project management capabilities
friendly, collaborative team player with willingness to exceed expectations

Job Responsibility

Reception & Guest Services – Deliver first-class front-of-house service, manage visitor registrations, and provide concierge support
Event & Meeting Support – Coordinate room bookings, assist with event setup, and maintain meeting spaces to high standards
Systems & Compliance – Operate visitor management systems and ensure all processes meet Security and Health & Safety protocols
Facilities Management – Maintain show-ready reception areas, manage mailroom operations, and support general facilities requests

Fulltime

New

Guest and Workplace Experience Receptionist

The Guest and Workplace Experience: Receptionist is responsible for delivering e...

Location

France , Paris

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Proficient in both French and English
Prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Adept at multitasking and able to manage multiple projects effectively in a fast-paced environment
Open and have good communication skills
Proficient with Microsoft office and have an interest in technology
Adaptable to work to requests and projects that may vary from day to day

Job Responsibility

Provide a warm, courteous and prompt welcome to all those entering the reception area
Ensure security procedures for your building are followed by all entering through reception
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
Execute Guest services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Support routine walkthroughs and assessments of the workplace delivery when required to ensure adherence with service level agreements
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Work with account and client stakeholders to organise, host, and operationalise key engagement events within the assigned client location to enhance experience
Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors

Fulltime

New

Facilities Support Lead

The role is responsible for delivering exceptional client experience every day t...

Location

United States , Atlanta

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

3-5 years minimum prior relevant experience in hospitality, facility / property management, janitorial operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example
respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology and applications

Job Responsibility

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
Serve as an onsite contact and coordinate facility team services
Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Works collaboratively within the account team in the delivery of services across all business lines
Assists with third party vendor relationships and service partners to provide maximum service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Facilities Support Lead

The role is responsible for delivering exceptional client experience every day t...

Location

United States , Boston

Salary:

100000.00 - 145000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

3-5 years minimum prior relevant experience in hospitality, facility / property management, janitorial operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example
respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology and applications

Job Responsibility

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
Serve as an onsite contact and coordinate facility team services
Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Works collaboratively within the account team in the delivery of services across all business lines
Assists with third party vendor relationships and service partners to provide maximum service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Senior Workplace Ambassador

In this role, you will be responsible for delivering exceptional client experien...

Location

United Kingdom , London

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Recognised knowledge in hospitality or workplace experience
Ability to collaborate with diverse teams – lead by example
respectful, cooperative, accountable
Ability to quickly adapt to new devices, technology, and applications.
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Job Responsibility

Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback
Recognize opportunities in the workplace experience and create programming to reduce friction for client employees
Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service
Leadership responsibilities include but are not limited to functions such as managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding
Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly
Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives
Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives
Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences

Fulltime

Event Concierge

Pyramid Global Hospitality

Location:
United States , Westlake

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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